Technical Support Specialist
4 weeks ago
About the Role:
Dutch Ridge Consulting Group, LLC is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing top-notch technical support to our clients, ensuring their IT systems are running smoothly and efficiently.
Key Responsibilities:
- Perform IT incident response to resolve end-user issues to a high degree of customer satisfaction.
- Support hardware and software upgrades, patch maintenance.
- Troubleshoot hardware, software, network, and systems issues and replace defective components.
- Update site documentation.
- Maintain remote user assistance capabilities and internet connectivity for standalone workstations.
- Provide technical assistance for relocation and moves.
- Provide outstanding support to DEA users.
- Routinely conduct regional travel, as needed.
Requirements:
- Bachelor's degree preferred, or equivalent experience.
- Three years of experience supporting enterprise IT environments.
- Must possess an active Secret Clearance at the time of hire.
- Ability to work in a team environment.
About Dutch Ridge Consulting Group, LLC:
Dutch Ridge Consulting Group, LLC is an ISO 9001:2015, Department of Veterans Affairs (VA) Certified Veteran Enterprise (CVE), Service-Disabled Veteran-Owned Small Business (SDVOSB). We provide technical support staff at ten locations throughout the United States with corporate offices in Beaver, Pennsylvania and Ashburn, Virginia. We offer expertise in Systems Integration (SI), Information Technology (IT) solutioning, Program Management, Risk Management, Business Process Reengineering (BPR), Requirements Engineering, Workflow Solutioning, and Business Consulting Services.
Why Join Our Team:
Dutch Ridge Consulting Group, LLC is proud to be a member of the team supporting Bluestone, an enterprise-level initiative to modernize DEA's IT systems and networks, enhancing security, usability, and accessibility to support mission requirements effectively and efficiently. We are committed to optimizing client investments by leveraging expertise to better manage the growth and transformation of existing IT environments.
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