Workday Technical Support Specialist
4 weeks ago
Workday Technical Support Specialist
The Workday Technical Support Specialist serves as the primary point of contact for Workday technical support. This role will work closely with our business partners to provide functional and technical support within the Workday Platform. This position requires someone with an in-depth knowledge of the Workday and strong understanding of best practices within the Workday framework.
Key Responsibilities:
- Provide day-to-day support for functional and technical questions on Workday
- Triage and resolve support tickets
- Documenting requirements, tracking requests, and managing updates and delivery
- Complete report development and testing
- Assist in the coordination of maintaining issues and enhancement lists
- Support Workday integrations using Workday Studio, EIBs, and other integration tools to ensure seamless data flow between Workday and other systems
- Configuration and Testing: Configure and maintain Workday modules based on business requirements
- Develop and execute comprehensive test plans to ensure high quality prior to deployment
- Maintain an up-to-date knowledge of Workday products, administration best practices, and agile methodology best practices
- Perform regular system audits to ensure data accuracy, integrity, and compliance with company policies and standards
- Technical Documentation and End-User Support: Create and maintain technical documentation, including system design, integration specifications, and configuration changes
- System Improvement and Innovation: Stay current with Workday releases, updates, and new features, evaluating their potential impact on the organization's processes
- Research new releases and upgrades, and collaborate with the Workday team to provide recommendations regarding their use by the organization
- Support projects to roll out new modules and functionality including requirements documentation, design, UAT testing, implementation, and training
- Assist in developing user procedures, guidelines, and training materials within Workday
- Able to provide best practices on how to maintain an easy-to-use documentation structure
- Promote adoption and best practice of Workday suite amongst the user-community
- Assumes additional responsibilities as required
Requirements:
- 3-5 years of Workday Platform experience including Adaptive (Workday Student a plus)
- 3 years of Workday Finance report writing experience
- At least 3-5 years of relevant experience with financial, HCM, or Payroll
- Studio and advanced calculated fields knowledge
- Prism experience, a plus
- Experience with other business intelligence tools such as Power BI and the Microsoft Office suite, including MS project
- Experience with data governance and reporting and/or integration processes, procedures, and best practices
Preferred Qualifications:
- Workday accreditation (certification) in Workday Financials and HCM (strongly desired)
- Workday Pro Certifications in Financials Integrations / Reporting (strongly desired)
Work Environment:
- 100% remote with occasional on-campus meetings
- Some occasional travel to Workday training and annual Workday Rising Conference
- May require occasional evening and/or weekend work
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