Technical Support Specialist
4 weeks ago
Job Summary
Fidelity TalentSource LLC is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide end-user technology support for Fidelity locations in MA, troubleshooting issues with Microsoft Operating Systems, MS Office applications, and other external and internally built applications.
Key Responsibilities
- Provide technical support for end-users, resolving issues with computers, monitors, printers, phones, accessories, and audio/visual equipment.
- Deploy computers to end-users, ensuring all applications and data are transferred to the new computer.
- Support critical Service Level Agreements with timely and accurate execution of support requests via ticketing and tracking systems.
- Follow guidelines for reporting and escalation procedures.
- Interact with regional technical support teams and operations groups to ensure successful completion of customer requests and projects.
Requirements
- Associates Degree and/or 2-3 years of knowledge of computer hardware and operating systems.
- A+ certification is a plus.
About Fidelity TalentSource LLC
Fidelity TalentSource LLC is the in-house temporary staffing provider for Fidelity Investments, one of the largest and most diversified global financial services firms in the industry. We welcome individuals from all backgrounds to fill assignments across Fidelity's U.S.-based regional and investor center locations.
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