Desktop Support Specialist
4 weeks ago
Job Title: Desktop Support Specialist
Location: Onsite
Job Type: Contract
About the Role:
We are seeking a skilled Desktop Support Specialist to join our team at Smart IT Frame. As a Desktop Support Specialist, you will be responsible for providing Level 2 support for MLL systems and connected peripherals, including those connected to laboratory and manufacturing instrumentation.
Key Responsibilities:
- Provide on-site Level 2 support for MLL systems and connected peripherals.
- Diagnose and resolve hardware, software, and network-related issues in manufacturing, distribution, and R&D environments.
- Adhere to GxP guidelines, SOPs, Work Instructions, security policies, and IT hardware and software standards.
- Utilize ITIL principles in IT Service Management (ITSM) to manage incidents, problems, and changes effectively.
- Support systems behind firewalls and ensure secure and compliant operations.
- Apply strong critical thinking skills to analyze complex problems and implement effective resolutions.
- Develop and maintain a broad understanding of the enterprise IT environment.
- Contribute to and maintain comprehensive documentation of all MLL systems and support procedures.
Requirements:
- Bachelor's degree in information technology, Computer Science, or a related field.
- 3-5 years of experience in IT support, with a focus on Level 2 support in OT environments within pharmaceutical, medical devices, or similarly regulated industries.
- Experience with GxP, ITIL, and working in a controlled, highly regulated environment.
- Proficiency in Windows operating systems and experience in environments where systems are connected to laboratory or manufacturing equipment.
- Strong understanding of network principles and experience with ITSM tools, preferably ServiceNow.
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