Desktop Support Specialist

4 weeks ago


Étreux, Hauts-de-France, United States Smart IT Frame Full time

Job Title: Desktop Support Specialist

Location: Onsite

Job Type: Contract

About the Role:

We are seeking a skilled Desktop Support Specialist to join our team at Smart IT Frame. As a Desktop Support Specialist, you will be responsible for providing Level 2 support for MLL systems and connected peripherals, including those connected to laboratory and manufacturing instrumentation.

Key Responsibilities:

  • Provide on-site Level 2 support for MLL systems and connected peripherals.
  • Diagnose and resolve hardware, software, and network-related issues in manufacturing, distribution, and R&D environments.
  • Adhere to GxP guidelines, SOPs, Work Instructions, security policies, and IT hardware and software standards.
  • Utilize ITIL principles in IT Service Management (ITSM) to manage incidents, problems, and changes effectively.
  • Support systems behind firewalls and ensure secure and compliant operations.
  • Apply strong critical thinking skills to analyze complex problems and implement effective resolutions.
  • Develop and maintain a broad understanding of the enterprise IT environment.
  • Contribute to and maintain comprehensive documentation of all MLL systems and support procedures.

Requirements:

  • Bachelor's degree in information technology, Computer Science, or a related field.
  • 3-5 years of experience in IT support, with a focus on Level 2 support in OT environments within pharmaceutical, medical devices, or similarly regulated industries.
  • Experience with GxP, ITIL, and working in a controlled, highly regulated environment.
  • Proficiency in Windows operating systems and experience in environments where systems are connected to laboratory or manufacturing equipment.
  • Strong understanding of network principles and experience with ITSM tools, preferably ServiceNow.


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