Field Service Technician

2 weeks ago

Davie, Florida, United States One Installation Inc Full time
Job Overview

We are seeking a dedicated Field Service Technician with exceptional customer service abilities who is eager to advance within our organization.

Key Responsibilities

The Field Service Technician will be responsible for diagnosing and repairing customer cable or fiber connections for high-speed internet services and customer premises equipment (CPE), which includes devices such as televisions, cable modems, ONTs, set-top boxes, DVRs, and more, for both residential and commercial properties.

Daily Activities Include:

  • Diagnosing and repairing customer cable or fiber connections for high-speed internet services and CPE.
  • Participating in scheduled on-call duties to provide technical support for phone and internet issues outside of regular business hours. Availability for weekends and overtime as required to fulfill company and customer needs.
  • Keeping accurate daily records, logs, receipts, and other essential documentation.
  • Ensuring the assigned company vehicle is clean, secure, and properly stocked.
  • Executing all assigned tasks in accordance with company policies and relevant regulations, including OSHA, FCC, NEC, and local codes.
  • Gathering customer feedback, promoting and selling company services. Upholding a professional image in the community through appearance, behavior, driving habits, and quality interactions with customers.
  • Completing additional tasks as assigned by the supervisor to support company objectives.
  • Utilizing appropriate testing equipment, such as signal level meters, TDRs, fusion splicers, PON meters, and ohm meters.
  • Understanding the National Electric Code and National Electrical Safety Code.
  • Addressing signal leakage and participating in ongoing monitoring and repair programs.

Qualifications:

  • High School Diploma or equivalent.
  • A minimum of 3 years of experience as a CATV Service Technician or in a related technical field.
  • A valid driver's license and a satisfactory driving record.
  • Must have a personal vehicle for work purposes.

Physical Requirements:

The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this position.

  • Ability to work indoors in poorly ventilated areas, such as attics, during extreme temperatures.
  • Exposure to dust, dirt, noise, insects, and cleaning agents.
  • Ability to work outdoors in various weather conditions and at all times of day or night.
  • Work performed near power lines and electrical sources.
  • Physical activities include standing, walking, sitting, using hands and fingers, reaching, climbing, balancing, stooping, kneeling, crouching, crawling, speaking, hearing, and the ability to lift 50 pounds or more.

We provide medical insurance and competitive compensation. Experience is necessary, and all employees will receive training. Candidates must have reliable transportation and be willing to travel locally to job sites. We are looking to fill this position promptly.

Company Overview:

One Installation Inc. is a low voltage company specializing in installations for cable, internet, and phone services. We are currently seeking a technician who is willing to learn and grow with us.

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