Client Relationship Specialist
7 days ago
Job Summary
We are seeking a highly skilled Strategic Partnership Manager to join our team at Allianz Partners. As a key member of our partnership team, you will be responsible for managing and retaining new and existing strategic partners.
Key Responsibilities
- Manage day-to-day business needs of partners, including monthly reporting, program implementation, troubleshooting, issue resolution, technical matters, and client communication.
- Serve as a partner expert and advocate internally, providing support for partner initiatives to optimize revenue and improve processes.
- Facilitate program enhancements and expansion, ensuring contractual obligations are met and service levels are maintained.
- Develop and maintain strong business relationships with partners and internal stakeholders, championing client initiatives and driving successful completion.
- Manage technology issues and solutions that impact partner success and customer experience, communicating revenue optimization plans and results to clients.
- Provide client invoicing, reporting, and compensation, including issue management, and monitor contractual service levels for assigned partners.
- Conduct onsite partner training, support Sales teams to achieve revenue and profitability goals, and develop project plans and workflow by communicating with all applicable parties.
- Facilitate internal and external project team meetings, serve as a liaison between partners and their internal stakeholder teams, and monitor and maintain partner renewal schedules.
- Participate in partner meetings, business reviews, and roadmap discussions, coordinate partner visits, including agendas and activities, and perform research and analysis in conjunction with the Sales staff.
- Support preparation of business reviews and strategic planning meetings, and perform other duties as assigned.
Minimum Qualifications
- Bachelor's degree in Business, Marketing, or a related field or an equivalent combination of education and experience.
- Three (3) years of client management experience.
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