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Veterinary Emergency Client Services Specialist

2 months ago

Richmond Heights, Virginia, United States STAFFORD BROOKS CONSULTING Full time

Position Type:

Full-time

Overview:

Stafford Brooks Consulting is seeking an Emergency Client Services Specialist to enhance our veterinary operations.

As a pivotal member of our emergency and specialty care facility, you will play a crucial role in reshaping the veterinary landscape.

  • This role requires availability on weekends and one weekday.
Are you eager to develop your professional skills? Stafford Brooks Consulting offers comprehensive support.
  • We equip our team with essential tools, resources, training, and administrative assistance to foster a positive work environment.
To ensure your success, we provide:
  • A *wellness week of paid time off after 90 days of employment, including 30-40 hours of initial PTO based on your schedule. This wellness week is designed to help you recharge after starting your new role.
What does a typical day look like?

The Emergency Client Services Specialist is the initial point of contact for our clients. Your compassionate communication and proactive approach will create a welcoming atmosphere.

Your daily responsibilities will focus on facilitating communication and coordination between clients and the veterinary team. This includes updating staff, coordinating with other services, and engaging with the referring community. Additional tasks involve accurately entering service charges into our processing system and completing end-of-day financial reconciliations. You will encounter diverse cases and have access to resources that support optimal patient care.

Benefits and Perks:

Benefits:
  • *Paid wellness week off after 90 days of employment
  • Three weeks of paid vacation, prorated for your first year
  • Annual uniform allowance
  • Health insurance contribution
  • 401K plan
  • Vision and dental coverage
  • Company-paid life insurance and long-term disability
Perks:
  • Opportunity to bring your pet to work during your shift
  • Role-specific training programs
  • Clear career development pathways
Our facility features:
  • A thoughtfully designed workspace that promotes interdepartmental collaboration
  • Unique support roles that empower our team to excel in their practice
  • Scribes to document examinations and assist with discharge appointments
  • Care Advocates to manage client communications, review estimates, and facilitate continuity of care
  • Onsite advanced imaging services
Qualifications:
  • Minimum of two years of experience in emergency, urgent, or specialty veterinary client services preferred
  • Familiarity with veterinary workflows, procedures, and medical terminology
  • Ability to swiftly assess and respond to urgent medical situations to ensure the safety of team members and patients
  • A curious and motivated attitude
  • Interest in collaborating with teams across the Stafford Brooks network
Core Values:
  • Innovation
  • Courage
  • Community Engagement
About Us:

Our mission is to enhance the veterinary landscape and promote a transformative approach to team health and well-being, creating a supportive environment for our partners, pet families, and patients.