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General Manager

1 month ago

Warwick, Rhode Island, United States Urban Air Adventure Park Full time
Job Summary

Urban Air Adventure Parks is seeking a visionary leader to drive success and maintain a fun culture. As a General Manager, you will provide overall leadership, vision, and direction on initiatives and operating standards while fostering a positive atmosphere for guests and staff.

Responsibilities
  • Hire, train, and develop staff to enhance their skills and performance.
  • Cultivate a team environment that delivers exceptional customer service.
  • Implement and execute staff training programs to ensure high-quality service.
  • Assist in selecting and developing Area Leads and Certified Trainers for more responsibility or internal promotability.
  • Lead and influence managerial staff through effective motivation, leveraging individual strengths to ensure maximum productivity.
  • Ensure execution of employee recognition and incentive programs as documented.
  • Maintain a strong community presence through partnerships with community and business organizations.
Operations
  • Maintain a safe, clean, and secure environment for all guests and staff.
  • Responsible for all aspects of the operation, including entertainment, food, beverage, attractions, and property, to facilitate the fulfillment of financial goals and company initiatives.
  • Continuously improve operational execution through attention to detail and adherence to operating standards and philosophies.
  • Provide direction to the management team and ensure all staff members perform at a consistently high level.
  • Promote positive employee relations, including effective delegation of managerial duties, fostering high staff morale, and upholding operational standards.
  • Assist franchise owners in holding managers accountable for setting and meeting departmental goals.
  • Monitor online reviews to ensure we are consistently meeting the standard for the guest or improving their experience.
Financials
  • Capitalise business opportunities in the market area by executing company marketing strategies to drive sales.
  • Maintain systems that ensure overall fiscal responsibility for inventory control, including pars and proper ordering.
  • Assure staffing levels and management coverage is appropriate to maximise the customer experience while maintaining the labor budget for the business.
  • Analyse financial reports and develop action plans to grow revenue and control expenses to meet or exceed annual budgets.
Qualifications
  • Ability to enthusiastically interact with others.
  • Strong character and exercises good judgment in decision-making.
  • Experience in hospitality required, with a focus on theme parks, family entertainment centres, hotels, resorts, casinos, or restaurants.
  • 3+ years of experience in facility operations and management required.
  • Demonstrated ability to develop team members in areas of responsibility.
  • Demonstrated ability to achieve expected store financial results in areas of responsibility.
  • Must be professional, energetic, self-motivated, and able to motivate others, with a positive attitude.
  • Intermediate computer skills, including Microsoft Office (Excel, Word, PowerPoint).
  • Professional grooming and conduct must be constantly displayed.
  • Adaptability, flexibility, and general enthusiasm for the business.
  • Strong communication skills, with the ability to write and verbally communicate in a clear and concise manner.
  • Ability to establish working relationships with all employees, management, and vendors.
  • Ability to maintain and project professionalism, internally and externally, at all times.
  • Ability to establish and communicate a vision for the park.
  • Flexible in approach, with the ability to readily adapt to business and team needs and changes.
  • Ability to hold oneself accountable for high personal standards of conduct and professionalism.
  • Appreciation of diversity (thought, ethnic, gender, etc.).
  • Innovative and strategic thinker.
About Urban Air Adventure Parks

Urban Air is the preeminent indoor adventure park and the market leader in location-based entertainment. Our purpose is to help kids have fun and aim higher, achieving those things that they never thought they could do.