Front Desk Representative

2 days ago


Naples, Florida, United States Guest Services Full time
Job Summary

The Front Desk Agent plays a vital role in providing exceptional customer service and ensuring a seamless experience for guests and vendors. As a key member of our team, you will be responsible for managing desk attendant functions, including checking guests in and out, handling reservations, and operating the switchboard.

Key Responsibilities
  • Provide administrative support to management and staff, including managing phone activity and responding to guest inquiries.
  • Manage walk-in traffic, register guests, and assign rooms as needed.
  • Provide quotes for room rates and upsell guests when possible.
  • Assist in coordinating the Front Desk and Housekeeping Department.
  • Verify charges and credits on guest folios and collect payment as necessary.
  • Ensure accurate accounting of cash and cash equivalents at the beginning and end of each shift.
  • Respond to guest complaints and escalate issues to management as needed.
Requirements
  • High School Diploma or equivalent preferred.
  • Clerical skills, including typing, filing, and office machine operations.
  • Computer proficiency and ability to learn new skills.
  • Excellent interpersonal, administrative, and communication skills.
  • Ability to work in a fast-paced environment and multitask effectively.
About Guest Services

Guest Services is a leading hospitality management company and National Park Service concessionaire. We take pride in providing best-in-class services across a wide range of client sites, including luxury communities, hotels, and national parks. We are committed to diversity, equity, and inclusion and strive to create an inclusive workplace where individuals can bring their whole selves to work.



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