Front Desk Associate

2 days ago


Naples, Florida, United States Planet Fitness Full time
About Us

At Planet Fitness, we're dedicated to providing a welcoming and judgement-free environment for our members to achieve their fitness goals. Our mission is to enhance people's lives by offering a high-quality fitness experience that's accessible to everyone.

Job Summary

We're seeking a Front Desk Associate to join our team at our [insert location] club. As a Front Desk Associate, you'll be responsible for providing exceptional customer service to our members, guests, and fellow team members. Your primary focus will be on creating a positive and engaging experience for our members, ensuring they feel welcome and supported in their fitness journey.

Key Responsibilities
  • Greet members and guests, providing a warm and friendly welcome
  • Assist with membership-related functions, such as sign-ups, updates, and cancellations
  • Resolve member concerns and escalate to a manager as needed
  • Perform retail transactions with accuracy and drive sales goals
  • Regularly clean and sanitize exercise equipment and club amenities
  • Ensure restrooms are clean and stocked, and address any cleanliness concerns
  • Promptly address maintenance and facility concerns
Requirements
  • 6-12 months of experience in a customer service environment
  • Basic computer proficiency
  • Ability to become CPR/AED certified (training provided by Planet Fitness)
What We Offer
  • Free Black Card Membership
  • 401(K) and Roth Retirement Savings Plan
  • Employee perks and discounts
  • Engaging team-building competitions and social events


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