Customer Service Representative

2 weeks ago


Albuquerque, New Mexico, United States Sandia Area Full time
Job Summary

The Customer Service Representative will be responsible for providing exceptional service to our members by processing all member transactions, including deposits, check withdrawals, account transfers, loan payments, wire transfers, and selling negotiable items. The ideal candidate will have excellent interpersonal skills, basic knowledge of math, and the ability to handle large amounts of transactions and cash.

Key Responsibilities
  • Process all member transactions in a prompt, efficient, and accurate manner.
  • Verify transactions for deposit amounts, proper endorsements, and negotiability.
  • Maintain an up-to-date and comprehensive knowledge of all Credit Union products and services.
  • Presents and explains Credit Union services and products to members.
  • Records transactions by logging night/mail deposits and negotiable items.
  • Reconciling cash drawer.
  • Ensure compliance with record keeping and regulations for transactions and negotiable items.

Requirements
  • High School Diploma or GED required.
  • Minimum of one year cash handling experience or six months teller experience.
  • General knowledge of credit unions and operations may be desired.

What We Offer
  • Tuition Reimbursement
  • Life Insurance, Short-Term Disability, and AD&D
  • Paid Holidays
  • Vacation, Birthday, Floating Holiday, Sick leave
  • 401(k) with Employer Match
  • Pension Plan


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