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Patient Services Associate

2 months ago

Berwyn, Pennsylvania, United States Pennsylvania Medicine Full time
Job Title: Patient Services Associate

Penn Medicine is dedicated to delivering exceptional patient care, conducting innovative research, and educating future healthcare leaders. As a Patient Services Associate, you will play a vital role in supporting our tripartite mission.

Job Summary:

Assist the practice/department in maintaining a patient/customer focus, supporting the delivery of high-quality care, and sharing a passion for patient and customer-centered care. Strive to create and maintain a culture of safety and service excellence.

Key Responsibilities:
  • Greet and interact with patients in a pleasant and professional manner, on phone or in person.
  • Listen carefully and communicate clearly with patients to ensure understanding of patient's request.
  • Analyze problems from the customer's point of view and learn/anticipate individual patient needs.
  • Document needs, as appropriate, in EPIC.
  • Establish positive relationships with patients by demonstrating knowledge of patient history, compassion, and responding to individual needs.
  • Handle stressful patient/customer situations appropriately and deliver seamless patient/customer service.
  • Ensure patient/family confidentiality, safety, and security.
  • Identify opportunities to improve the patient experience, including areas identified in patient satisfaction surveys.
  • Ensure communication and collaboration with clinical staff and fellow co-workers to serve patients to the best of their ability.
Requirements:
  • High School Diploma/GED
  • 2+ years Medical office experience or customer service experience
  • Computer knowledge and skills
  • Ability to speak English for a business setting
  • Customer-focused communication skills (verbal/written)
  • Critical thinking and multi-tasking skills
Preferred Qualifications:
  • Thorough knowledge of third-party insurance coverage guidelines
  • Must successfully complete/pass EPIC scheduling training/tests
  • EMR skills
  • Bachelor's Degree preferred

Penn Medicine is an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran, or any other status protected by applicable law.