Ambassador Concierge

Penn Medicine is committed to delivering exceptional patient care and experiences. As an Ambassador Ambulatory Concierge, you will play a vital role in ensuring our patients receive a warm and welcoming experience from the moment they arrive.

• Provide a personalized welcome to every patient, family member, or visitor, adhering to our established scripting guidelines.
• Anticipate and respond to patient, visitor, and hospital staff concerns, expectations, or needs in a timely and courteous manner.
• Assist immobile patients with safe and courteous transportation, ensuring their comfort and well-being.
• Manage visitor flow at entrances to ensure patients arrive on time for appointments.
• Collaborate with patients, visitors, and hospital staff to deliver a seamless and coordinated service, including patient transportation.
• Work in a safe environment, prioritizing patient safety and preventing falls or accidents.
• Provide additional services such as arranging transportation, coordinating with vendors, and assisting patients with hotel, restaurant, and public transportation services.
• Ensure all outside vendors check in with Security, maintaining a secure and controlled environment.
• Manage phone calls, patient requests, and voicemails in a timely and efficient manner, routing them appropriately through our electronic medical record system.
• Schedule patient appointments, determining the reason for visit, following established schedules and protocols, and communicating changes and confirmations.
• Responsible for arriving and departing activities of patients at the practice, performing point-of-service activities, and collecting copays and recording accurately.
• Communicate with patients regarding patient flow and wait times, keeping managers informed of potential issues.
• Issue referrals and obtain pre-authorizations for patients as required and according to protocol.
• Maintain up-to-date knowledge of insurance requirements and billing procedures, including basic knowledge of managed care plans and copayment or referral requirements.
• Record receipts accurately, participate in cash reconciliation, and resolve work queues and issues from front-end reports.
• Order supplies for the office and generate front-end process reports as requested.
• Ensure compliance with all applicable federal, state, and local regulatory standards, including TJC, DOH, FDA, HIPAA, HCFA, DPW, LCGME, and SCGME.
• Perform duties in accordance with Penn Medicine and entity values, policies, and procedures.
• Other duties as assigned to support the unit, department, entity, and health system organization.

• H.S. Diploma/GED (Required)
• Associate's Degree (Preferred)
• Must successfully complete/pass EPIC scheduling training/tests (Required)

We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.

We are an Equal Opportunity and Affirmative Action employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran, or any other status protected by applicable law.