Client Service Associate

2 weeks ago


Berwyn, Pennsylvania, United States Envestnet Full time
Job Summary

We are seeking a highly skilled Client Service Associate - Advisor to join our team at Envestnet. As a key member of our Service - Advisor team, you will be responsible for delivering exceptional consultation and support to financial advisors through inbound calls.

Key Responsibilities
  • Act as a Subject Matter Expert on platform functionality, providing support and training to clients on how to effectively use Envestnet in their practices.
  • Demonstrate outstanding advisor support through proven service techniques, ensuring accuracy of internal knowledge sharing application (One Note).
  • Collaborate with internal teams to resolve client questions and requests in an accurate and timely manner, escalating when necessary.
  • Establish and maintain a positive and professional relationship with clients, assisting in setting and managing client expectations for completion of work.
Requirements
  • Bachelor's degree in business, finance, or a related field of study.
  • 1-3 years of experience in the financial services area in a client-facing role.
  • Exemplary customer service and interpersonal skills.
  • Ability to operate in tight deadlines with the ability to balance multiple priorities.
About Us

Envestnet is a leading independent provider of technology-enabled investment and practice management solutions to financial advisors. We offer a highly competitive compensation and benefits package, as well as the excitement, challenges, and rewards of a fast-growing, entrepreneurial company.



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