Technical Customer Service Representative

4 weeks ago


Charlotte, North Carolina, United States TEKsystems Full time
Job Summary

We are seeking a highly skilled Technical Customer Service Representative to join our team at TEKsystems. As a Technical Customer Service Representative, you will be responsible for providing exceptional customer service and technical support to our clients. You will work closely with our team to resolve customer issues and provide solutions to complex technical problems.

Key Responsibilities

  • Provide technical support to customers via phone, email, and chat
  • Resolve customer issues in a timely and professional manner
  • Collaborate with internal teams to resolve complex technical issues
  • Develop and maintain knowledge of Avaya products and services
  • Stay up-to-date with industry trends and developments

Requirements

  • Intermediate knowledge of Windows Operating System and support
  • Intermediate technical support skills
  • Knowledge of VoIP technology a plus
  • Strong communication and customer service skills
  • Ability to work in a fast-paced environment
  • Ability to multitask and prioritize tasks

What We Offer

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment
  • Flexible work arrangements

How to Apply

If you are a motivated and customer-focused individual with a passion for technical support, we encourage you to apply for this exciting opportunity.



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