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Customer Service Representative

2 months ago

Trenton, New Jersey, United States Sherwin-Williams Full time
About the Role

We are seeking a highly skilled and customer-focused individual to join our team as a Customer Service Representative. As a key member of our sales team, you will be responsible for providing exceptional customer service, building strong relationships with our wholesale and retail customers, and driving sales growth.

Key Responsibilities
  • Provide excellent customer service, responding to customer inquiries and resolving issues in a timely and professional manner
  • Build and maintain strong relationships with customers, understanding their needs and preferences to provide personalized solutions
  • Process sales transactions accurately and efficiently, adhering to company policies and procedures
  • Meet or exceed sales goals, identifying opportunities to upsell and cross-sell products
  • Stay up-to-date on product knowledge, including features, benefits, and applications
  • Maintain a clean and organized store environment, adhering to company standards
Requirements
  • High school diploma or equivalent required; associate's or bachelor's degree preferred
  • At least one year of experience in a customer-facing role, preferably in retail or sales
  • Ability to read, write, and communicate effectively in English and Spanish
  • Valid driver's license and reliable transportation
  • Ability to lift up to 50 pounds and stand for long periods
What We Offer

As a valued member of our team, you will enjoy a competitive salary, comprehensive benefits package, and opportunities for professional growth and development. We are committed to creating a diverse and inclusive work environment, where everyone has the opportunity to succeed.