Customer Service Representative

2 days ago


Trenton, New Jersey, United States Installed Building Products Full time
Job Title: Customer Service Representative

At Installed Building Products, we are seeking a highly skilled and customer-focused Customer Service Representative to join our team. As a key member of our operations team, you will play a vital role in ensuring exceptional customer experiences through various administrative tasks and projects.

Responsibilities:
  • Respond to customer inquiries and resolve issues in a timely and professional manner.
  • Manage job work tickets and coordinate with internal teams to ensure seamless execution.
  • Communicate with national builders and customers to verify job site readiness.
  • Perform administrative tasks, including scheduling and documentation.
Preferred Qualifications:
  • 1-2 years of customer service experience.
  • Knowledge of accounting and CRM software.
  • Fluent English/Spanish language skills a plus.
  • Excellent communication and interpersonal skills.
  • Ability to prioritize, multi-task, and manage time efficiently.
Benefits:
  • Competitive hourly wage.
  • Medical, dental, and vision coverage.
  • Company-paid life insurance.
  • Longevity stock program.
  • IBP Foundation.
  • Scholarship opportunities.
  • Paid vacation and holidays.
  • Employee financial assistance program.
  • Opportunities for growth and advancement.
  • 401(K) with company matching.
  • Supplemental insurance options.

Central Aluminum, a part of Installed Building Products, is a leading wholesale rainware manufacturer and distributor serving the commercial and residential seamless gutter industries. We value our customers and strive to provide exceptional service. If you are a customer-focused individual with excellent communication skills, we encourage you to apply for this exciting opportunity.

EEO Statement: Installed Building Products is an equal-opportunity employer.



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