Customer Service Representative

2 days ago


Lewistown, Missouri, United States Genesis Systems, Inc. Full time
Job Opportunity

Genesis Systems, Inc. is seeking a highly skilled Customer Service Specialist to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our clients.

Key Responsibilities:

  • Assist customers with software-related inquiries and issues
  • Process online certificate orders and verify their completeness
  • Provide timely and effective support via phone, email, and chat
  • Document customer interactions and maintain accurate records
  • Collaborate with internal teams to resolve customer concerns
  • Work independently to identify opportunities for process improvements

Requirements:

  • Associate's degree or equivalent experience
  • Bilingual skills (English/Spanish) a plus
  • Excellent organizational and communication skills
  • Previous customer service experience preferred
  • Ability to multitask in a fast-paced environment
  • Confidentiality and discretion when handling sensitive information
  • Proficiency in Microsoft Office and internet research
  • A valid driver's license and reliable transportation
  • Pass a background check and random drug tests

Genesis Systems, Inc. is an EEOC employer and values diversity in the workplace. If you are a motivated and customer-focused individual looking to grow your career, please submit your resume and salary requirements.



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