Customer Service Representative
2 days ago
Genesis Systems, Inc. is seeking a highly skilled Customer Service Specialist to join our team. As a key member of our organization, you will be responsible for providing exceptional customer service and support to our clients.
Key Responsibilities:
- Assist customers with software-related inquiries and issues
- Process online certificate orders and verify their completeness
- Provide timely and effective support via phone, email, and chat
- Document customer interactions and maintain accurate records
- Collaborate with internal teams to resolve customer concerns
- Work independently to identify opportunities for process improvements
Requirements:
- Associate's degree or equivalent experience
- Bilingual skills (English/Spanish) a plus
- Excellent organizational and communication skills
- Previous customer service experience preferred
- Ability to multitask in a fast-paced environment
- Confidentiality and discretion when handling sensitive information
- Proficiency in Microsoft Office and internet research
- A valid driver's license and reliable transportation
- Pass a background check and random drug tests
Genesis Systems, Inc. is an EEOC employer and values diversity in the workplace. If you are a motivated and customer-focused individual looking to grow your career, please submit your resume and salary requirements.
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