Technical Services Specialist
2 weeks ago
We are seeking a highly skilled Technical Services Specialist to join our High Performance Doors team at Overhead Door.
Job Summary:The successful candidate will be responsible for providing technical support for our high-performance door solutions, ensuring optimal performance, reliability, and efficiency for our customers.
Key Responsibilities:- Provide technical support to customers and internal teams on high-performance door solutions, including troubleshooting, repair, and maintenance
- Occasionally perform on-site visits to diagnose and resolve technical issues with high-performance doors and related systems
- Collaborate with other departments to resolve technical issues and implement solutions
- Log calls related to customer inquiries, technical issues, or service requests in a timely and accurate manner using our CRM system
- Develop and maintain detailed reports of work performed, including documentation of issues, repairs, and maintenance activities
- Stay up-to-date with new technologies and products in the high-performance door industry, staying ahead of the curve in terms of technical knowledge and skills
- Develop and maintain strong relationships with customers, ensuring their needs are met and exceeding their expectations
- Collaborate with the operations team to optimize door performance, reducing downtime and improving overall efficiency
- Troubleshoot and resolve complex technical issues related to high-performance doors, including mechanical, electrical, and software components
- Work closely with design engineers to develop new products and improve existing ones
- Bachelor's degree in Mechanical Engineering, Electrical Engineering, or related field
- 3+ years of experience in a technical role related to high-performance doors or similar mechanical/electrical systems
- Strong knowledge of mechanical systems, electrical systems, and software integration
- Experience with automation systems and controls preferred
- Excellent problem-solving skills, with the ability to troubleshoot complex technical issues
- Strong communication and interpersonal skills, with the ability to work effectively with customers and internal teams
- Ability to work at heights (up to 50 feet) and in confined spaces (as required)
- Physical stamina to perform tasks that may require lifting up to 50 pounds (as required)
- Valid driver's license (if applicable)
- Experience with CAD design software (e.g. AutoCAD)
- Knowledge of industry-specific standards and regulations (e.g. ASME, NFPA)
- Familiarity with commissioning and testing procedures for high-performance doors
- Competitive salary and benefits package
- Opportunities for professional growth and development in a dynamic industry
- Collaborative team environment with a focus on innovation and customer satisfaction
- Flexible working hours (with occasional overtime as required)
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