Technical Services Specialist

2 weeks ago


Lewistown, Missouri, United States Overhead Door Full time
Job Title: Technical Services Specialist

We are seeking a highly skilled Technical Services Specialist to join our High Performance Doors team at Overhead Door.

Job Summary:

The successful candidate will be responsible for providing technical support for our high-performance door solutions, ensuring optimal performance, reliability, and efficiency for our customers.

Key Responsibilities:
  • Provide technical support to customers and internal teams on high-performance door solutions, including troubleshooting, repair, and maintenance
  • Occasionally perform on-site visits to diagnose and resolve technical issues with high-performance doors and related systems
  • Collaborate with other departments to resolve technical issues and implement solutions
  • Log calls related to customer inquiries, technical issues, or service requests in a timely and accurate manner using our CRM system
  • Develop and maintain detailed reports of work performed, including documentation of issues, repairs, and maintenance activities
  • Stay up-to-date with new technologies and products in the high-performance door industry, staying ahead of the curve in terms of technical knowledge and skills
  • Develop and maintain strong relationships with customers, ensuring their needs are met and exceeding their expectations
  • Collaborate with the operations team to optimize door performance, reducing downtime and improving overall efficiency
  • Troubleshoot and resolve complex technical issues related to high-performance doors, including mechanical, electrical, and software components
  • Work closely with design engineers to develop new products and improve existing ones
Qualifications:
  • Bachelor's degree in Mechanical Engineering, Electrical Engineering, or related field
  • 3+ years of experience in a technical role related to high-performance doors or similar mechanical/electrical systems
  • Strong knowledge of mechanical systems, electrical systems, and software integration
  • Experience with automation systems and controls preferred
  • Excellent problem-solving skills, with the ability to troubleshoot complex technical issues
  • Strong communication and interpersonal skills, with the ability to work effectively with customers and internal teams
  • Ability to work at heights (up to 50 feet) and in confined spaces (as required)
  • Physical stamina to perform tasks that may require lifting up to 50 pounds (as required)
  • Valid driver's license (if applicable)
Nice-to-Have:
  • Experience with CAD design software (e.g. AutoCAD)
  • Knowledge of industry-specific standards and regulations (e.g. ASME, NFPA)
  • Familiarity with commissioning and testing procedures for high-performance doors
What We Offer:
  • Competitive salary and benefits package
  • Opportunities for professional growth and development in a dynamic industry
  • Collaborative team environment with a focus on innovation and customer satisfaction
  • Flexible working hours (with occasional overtime as required)


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