Guest Service Representative

1 month ago

Lewistown, United States Applebrook Homes LLC. Full time
About the Company:

Applebrook Homes, LLC seeks talented candidates who want to invest in their long-term future by offering them a career, not just a job. We are a growing niche commercial real estate company driven by a team of entrepreneurial professionals.

We offer a Company culture that is centered around teamwork, diversity, mutual respect, combined with supportive interactions with an experienced leadership team dedicated to Team Member success. We seek candidates who enjoy the satisfaction of working hard, developing skills, and a job well done. The delivery of superior service has contributed to our ongoing growth and success, which ultimately translates into greater career advancement potential for ambitious, independent, and strong performers.

Key Responsibilities:

Guest Services Representatives are organized customer service pros who take enormous pride in a job well done. In this part-time position, you will be responsible for:
  • Provide a seamless check-in process for guests by having check in information ready in advance, collecting any payments and explaining the Park's operational characteristics and changes that may impact the guest experience.
  • Assist future guests with reservations via phone and email as we as respond to general inquiries about the Park.
  • Follow procedures for collecting and handling currency.
  • Perform general administrative functions such as answering phones, emails, copying, and filing.
  • Assist in enforcing all safety rules in and around the Park, contacting security and law enforcement as needed.
  • Maintain knowledge of general park information and the area in order to answer guest questions and offer local recommendations for inquiries related to RV repair shops, grocery stores and other services.
  • Build a high level of proficiency with the reservation system.
Required Skills and Experience
  • A minimum of 1 to 2 years of customer service, hotel or retail experience
  • A sense of energy, passion, integrity, honesty, great attendance, and personal responsibility
  • Motivation and dedication to serving customers and a job well done
  • Able to work with minimal supervision
  • Able to manage cash and perform light accounting work
  • Able to work approximately 20 -32 hours each week including weekends
  • Proficient with email
  • Highschool graduate or GED required
  • Must be within commuting distance to the property
Physical Requirements:
  • Able to safely lift, pull and push up to 25 pounds
  • Able to stand, walk, stoop, kneel, bend, and reach periodically
  • Visually look at a computer for extended periods | Able to sit and use the computer for hours at a time
  • Subject to environmental conditions, work activities can occur inside and outside
  • Repetitive hand motions, such as typing.


About You:

You are a person who loves taking care of customers, a quick thinker, highly organized and can make this job look like a breeze. You are an independent self-starter who gets the job done. If you are a motivated, get-it-done kind of person who's serious about your career, we want you on our team. We are looking for people who will help us continue to win the competitive race. Do you want to win also? Come join us.

Compensation:

Hourly Pay Rate Range | $14 - $16 | Commensurate with Experience

Employer is an affiliate of Athena Real Estate, LLC (see ) located at 6725 Conroy Road, Suite 420, Orlando, FL. Athena Real Estate, LLC ( ).

Applebrook Homes, LLC is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class.

All offers of employment at Applebrook Homes LLC are contingent upon clear results of a thorough background check.

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