Host/Hostess - Customer Service Expert
2 weeks ago
We are seeking a highly skilled and motivated Host/Hostess to join our team at Denny's. As a Host/Hostess, you will be responsible for creating a welcoming atmosphere for our guests, providing excellent customer service, and ensuring a seamless dining experience.
Key Responsibilities- Greet and welcome guests immediately upon arrival, verifying the number in their party and determining any special needs
- Collect payment from guests in accordance with established cash handling procedures and handle customer complaints/suggestions appropriately
- Seat guests at tables/booths appropriate for their needs and those of the restaurant
- Handle incoming phone calls promptly and maintain a proper supply of menus and ensure they are clean and in good repair
- Provide guests with initial beverage orders and refill their beverages when possible
- Assist service personnel in cleaning and setting tables as needed
- Maintain a clean and organized waiting area and register area
- Embody and promote company values, ensuring a positive and professional image at all times
- Ability to observe and differentiate between monetary denominations
- Simple math skills required
- Ability to communicate well with guests and maintain a high level of mobility/flexibility
- Must be able to work under heavy pressure during peak hours and meet any state, county, or municipal regulations pertaining to health risk concerns about food handling
- Must immediately inform management of any safety hazards, equipment problems, or complaints from guests, or other employees
- Flexible schedule
- Paid time off
- Health insurance
- Dental insurance
- Vision insurance
- Life insurance
- Disability insurance
- Employee discount
- Paid tuition for English Language courses
- Opportunity for Advancement
At Denny's, we celebrate the inherent creativity of our food and the uniqueness of all people. We are Open for Anything, and we invite you to join our team and be a part of our welcoming and inclusive environment.
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