Director of Customer Experience
3 days ago
Precision CNC Service Management Position
We are seeking an experienced professional to join our client's precision CNC manufacturing team as a senior leader.
The ideal candidate will have expertise in managing local offices, ensuring profitability through cost management and revenue generation, while providing exceptional customer service.
This position demands a strong analytical mind, excellent leadership skills, and comprehensive knowledge of mechanical, electrical, pneumatic, hydraulic, and PLC systems, as well as CNC programming.
A Bachelor's Degree is desired, and relevant field experience or machining knowledge is highly valued.
Responsibilities:
- Manage costs and revenue generation to maintain profitability in assigned local offices.
- Lead a field team and manage a business unit at a director level.
- Develop and implement strategies to enhance customer satisfaction and response times.
- Work collaboratively with cross-functional teams to drive business growth and success.
Qualifications:
- Bachelor's Degree in a related field or equivalent experience.
- Skilled troubleshooter and break-fix expert with hands-on experience on 5-axis CNC machines.
- Strong leadership skills and experience managing a team.
- Comprehensive understanding of mechanical, electrical, pneumatic, hydraulic, and PLC systems, as well as CNC programming.
About Our Client:
Our partner is a renowned US and international cutting machine tool manufacturer with over 40 years of experience in the industry.
Compensation Package: $120,000 - $180,000 per year, depending on experience.
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