Customer Service Lead
3 hours ago
We are seeking a highly skilled Customer Service Lead to join our team at Family Fresh Market. As a key member of our customer service department, you will be responsible for overseeing the daily activities of our customer service team, ensuring that our customers receive exceptional service and support.
Key Responsibilities- Train and onboard new team members to ensure they have the necessary skills and knowledge to provide excellent customer service.
- Manage breaks and time sheets for associates to ensure accurate tracking and compliance with company policies.
- Ensure all company-sponsored training has been completed by team members to maintain high levels of customer service and product knowledge.
- Respond to customer inquiries and resolve issues in a timely and professional manner, using tact and judgment to address customer concerns.
- Work with customers and other departments to ensure communication and status updates of issue resolution.
- Enter orders into the system accurately and efficiently, and track and maintain customer records.
- Escalate issues to management as necessary, and collaborate with other departments to resolve complex customer issues.
- Prepare and distribute department paperwork, records, and reports as required.
- High school diploma or equivalent required; one year of sales, customer service, retail, or wholesale experience preferred.
- Proficiency in Microsoft Office, particularly Excel and Word.
- Excellent oral and written communication skills, with the ability to work independently and as part of a team.
- Strong customer service skills, with the ability to analyze data and use tact and judgment to respond to customer concerns.
- Ability to work efficiently in a fast-paced environment with frequent interruptions.
Family Fresh Market is a leading food solutions company that delivers exceptional customer service and support to our customers. We are committed to our People First culture and Operational Excellence, and we are seeking a highly skilled Customer Service Lead to join our team.
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