Administrative Support Specialist

1 month ago

Boise, Idaho, United States Northpoint Recovery Holdings, LLC Full time
Job Summary

We are seeking a highly organized and detail-oriented Administrative Assistant to join our team at Northpoint Recovery Holdings, LLC. As a key member of our staff, you will be responsible for providing exceptional support to our patients, clients, and staff.

Key Responsibilities
  • Coordinate office management schedules, coverage, and team needs
  • Provide exceptional customer service to patients, clients, and staff
  • Responsible for the completion and collection of all necessary intake paperwork and documentation
  • Track patient information and statistics in support of The Joint Commission requirements
  • Assist leadership in developing data tracking processes and trainings needed to improve the team
  • Track facility maintenance needs
  • Complete inventory ordering for designated facility
  • Schedule and complete fire drills, egress testing, safety committee meetings, infection control meetings
  • Responsible for environmental cleanliness, organization, and presentation
  • Reception duties; scheduling of clients, answering telephone, customer service needs, follow up calls, track attendance, send out appointment reminder alerts, assist in Medicaid transportation, process incoming mail
  • Coordinate client UA results with multidisciplinary team
  • Maintain lobby environment to promote warm and welcoming surroundings, including seasonal décor
  • Ensure a safe and secure lobby environment for employees, clients, guardians, and visitors
  • Facilitate client arrival and departure from programming
  • Schedule, organize, and manage Joint Commission and facility compliance needs
  • Screen and monitor visitors and connect them with the appropriate staff member
  • Display initiative by identifying problems and making recommendations to solve them
  • Answer inquiries and obtain information for general public, clients, visitors and staff in an expedient, professional and courteous manner
  • Manage and provide training to incoming and current reception and clinical staff for front desk duties
  • Liaise with facility vendors including cleaning, maintenance, and transportation services
  • Organize, maintain, and create client orientation packets
  • Work collaboratively with management positions in creating and identifying efficiencies within the facility
  • Plan in-house activities such as parties, celebrations and trainings
  • Adhere to all company policies and procedures
  • Maintain confidentiality in accordance with 42 CFR Part 2 and all other established policies, procedures, and standards of care
  • Performs other related duties and special projects as assigned
Requirements
  • Must be at least twenty-one (21) years of age
  • Excellent communication skills, telephone and office etiquette
  • Knowledge of Microsoft Office Suite, data entry software and other office related computer software
  • Excellent time management skills
  • Ability to perform duties with minimal supervision
  • Action-oriented with the ability to: adapt to change, work independently, prioritize tasks, and drive to finish
Preferred Qualifications
  • Excellent critical thinking skills
  • Excellent organizational abilities
  • Strong mentoring, and coaching experience to a team with diverse levels of expertise
  • Exceptional written and oral communication skills
  • Comfortable analyzing information and dealing with complexity
  • Quickly and effectively identify and resolve problematic situations
  • Able to handle confidential material in a reliable manner
  • Ability to perform several tasks concurrently with ease and professionalism
  • Ability to effectively prioritize workload in a fast-paced environment
  • Strong attention to detail and accuracy
  • Proficiency with Microsoft Office Suite
Required Certifications/Licenses/Registrations
  • Must be at least twenty-one (21) years of age
  • Must maintain current nationally accredited CPR/First Aid/AED certification
  • Must have a valid driver's license and safe driving record

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