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IT Support Specialist

2 months ago

Boise, Idaho, United States Lyra Technology Group Full time

About Lyra Technology Group

Lyra Technology Group is a leading technology service company that operates a family of industry-leading businesses. Our companies are independently managed by exceptional teams and retain their employees, name, and culture. As a platform of Evergreen Services Group, we prioritize sustainable and healthy growth over the long term.

About MicroTech Systems

MicroTech Systems is a technology service provider that offers IT support services to businesses in the Boise area. Our mission is to help people feel secure and empowered to grow together.

Job Summary

We are seeking an IT Support Specialist-Level II to join our team at MicroTech Systems. The successful candidate will provide technical assistance and support for incoming queries and issues related to computer systems, hardware, and line of business applications.

Key Responsibilities

  • Installation and configuration of all MicroTech tools
  • Perform system backups and recoveries for SQL and Exchange
  • Infrastructure installation, configuration, administration, and troubleshooting
  • Expertise in Internet, firewall, switch, and WiFi
  • Understanding of VLAN and basic administration
  • Installation, configuration, and administration of Windows Server, server roles, and Active Directory
  • Understanding of Hypervisor
  • Proficiency in Network printing
  • Office 365 installation, configuration, administration, and troubleshooting
  • Understanding of PowerShell and Scripting

Requirements

  • Bachelor's degree or equivalent level of experience in IT
  • MSP experience preferred
  • Five years minimum of related IT support experience, including but not limited to:
    • Office 365 installation, configuration, administration, and troubleshooting
    • Microsoft Windows Server, Active Directory, configuration, administration, and troubleshooting
    • Microsoft Exchange
    • Scripting knowledge and experience
    • PowerShell knowledge
    • Hypervisor understanding and administration
  • Advanced installation, maintenance, and troubleshooting of various backup solutions
  • Advanced desktop, server, LAN, and WAN troubleshooting and maintenance
  • Technically savvy with strong time management skills
  • Experience troubleshooting issues and achieving solutions
  • Maintain superior client relations