Regional IT Support Manager

6 days ago


Hayward, California, United States Qual IT Resources Full time
About the Job

The Regional IT Support Manager role at Qual IT Resources is a key position that requires expertise in managing and maintaining our company's IT network infrastructure. As a senior member of our team, you will be responsible for overseeing regional ITSM responsibilities, including end-user satisfaction, reliable IT resources, and operational efficiencies resulting from IT hardware, systems, and software. This role involves leading a team of IT professionals and collaborating with the broader IT team to address and mitigate location-specific IT gaps and system issues.

About the Position

This is a full-time position based in Northern California, with direct reporting through Corporate IT and a dotted line to the Northern California District Manager. We offer a competitive salary of $95,000 - $125,000 per year, depending on experience, plus benefits and opportunities for professional growth and development.

Key Responsibilities

* Lead IT Service Management in the Northwest Region locations (San Francisco, Portland, Seattle)
* Oversee deployment of hardware refresh cycles (i.e., computer leasing program)
* Maintain inventory of all hardware, including peripherals
* Develop, implement, and maintain policies, procedures, and associated training plans for network resource administration, appropriate use, and disaster recovery

Requirements

* BS/Ba in Information Technology, Computer Science, or a related discipline; professional certification
* Strong working knowledge of current network hardware, protocols, and standards, including Azure Vnets, Cicso and Palo Alto
* Proven leadership and management experience

What We Offer

* Competitive salary of $115,000 - $145,000 per year, depending on experience
* Opportunities for professional growth and development
* Collaborative and dynamic work environment

How to Apply

If you are a motivated and experienced IT professional looking for a new challenge, please submit your resume and cover letter to apply for this exciting opportunity.

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