Inside Sales Representative

2 days ago

Farmington, Michigan, United States Border States Full time
Job Summary

Border States is seeking a highly skilled Inside Sales Representative to join our team. As a key member of our Customer Service team, you will be responsible for promoting sales, obtaining orders, and providing exceptional service to our customers. You will utilize and continuously develop product and application knowledge and industry best practices to develop solutions to meet customer needs. Your primary goal will be to grow relationships with customers and suppliers, manage projects, receive and enter orders, provide consistent and timely follow-up on customer inquiries, coordinate and expedite deliveries, process returns, run daily reports, and resolve customer and order issues.

Responsibilities
  • Receives and enters orders in an accurate and timely manner.
  • Optimizes margin and service through efficient use of cross-docking, transfers, drop-ship, etc.
  • Provides price quotes to customers for existing bill of materials and creates bill of materials from take-offs.
  • Responsible for managing projects.
  • Provides consistent and timely follow-up on customer inquiries and order status.
  • Secures pricing from vendors, coordinates deliveries, expedites deliveries when necessary.
  • Effectively processes returns to maximize value.
  • Utilizes and continuously develops product and application knowledge and industry best practices to develop solutions to meet customer needs.
  • Provides value to customer through the sourcing of material.
  • Enhances and grows relationships with customers and suppliers through frequent, meaningful communication.
  • Runs daily reports and resolves customer and order issues.
  • Assists customers with billing issues.
Requirements
  • Two-year business/trade degree preferred or the equivalent in work experience.
  • 3+ years of prior customer service, city desk or sales experience.
  • 3+ years of prior electrical distribution experience preferred.
  • Technical ability to understand electrical systems.
  • Working knowledge of PC for Windows, Microsoft Office (Excel, Word, and PowerPoint), Internet, and Email.
  • Working knowledge of SAP software preferred.
Skills and Abilities
  • Excellent customer service skills include being competent, accurate, responsive, and engaged.
  • Excellent interpersonal, written, and verbal communication, reading, and customer service skills.
  • Ability to effectively plan and organize.
Physical Requirements
  • Frequency at which you would carry/lift in a typical day:
  • Lift from Waist:
  • Lift from Floor:
  • Carried for Distance:
Physical Activity
  • Frequency at which you would do the following in a typical day:
  • Sitting:
  • Standing:
  • Walking:
  • Bending/stooping:
  • Crawling:
  • Climbing/Walking Stairs:
  • Reaching:
  • Crouching/squatting:
  • Kneeling:
  • Balancing:
  • Repetitive motion:
  • Pivoting:
  • Pushing/Pulling:
  • Grasping:
  • Fingering:
  • Talking:
  • Driving:
  • Desk work:
  • Use of a computer:
  • Use of a telephone:
  • Hearing:
  • Exposure:
  • Travel:
Additional Information

Border States is a leader in the electrical supply distribution industry with over 120 locations in 31 states. Our employee-owners are second to none in delivering top-notch customer service and in demonstrating extra-ordinary people skills. We are one of the largest independent electrical distributors in the United States providing products and services to the construction, industrial and utility industries. Border States has a competitive benefit package and is a 100 percent employee-owned company. Employee-ownership is a significant part of our culture and our success stems from the dedication of our employee-owners. We practice open-book management and our employee-owners are empowered with clearly defined levels of authority to be innovative and decisive, allowing us to respond quickly to the needs of customers. Employee-owners understand their roles in the success of the company and care about customers' needs, which drives our focus on adding value to everything we do. We recognize that not all customers are the same and each has specific requirements. Our employee-owners understand these diverse needs and have the commitment, resourcefulness and flexibility to outperform all others.

As a Border States employee-owner, you're responsible for living our mission, service philosophy and service standards.

We believe unstoppable businesses shouldn't go it alone. We are owners - of relationships, of outcomes, of every moment these unstoppable businesses need to deliver.

We earn customer loyalty and confidence by caring about their needs and adding value to everything we do.

Border States employee-owners are competent, accurate, responsive, and engaged.

Join an experienced team at one of the largest electrical distributors in the United States. What are you waiting for?

Border States has a competitive benefits package which includes but is not limited to:

Health, Dental and Vision Benefits

Accident, Critical Illness, Hospital Indemnity

FSA & HSA

Employee Stock Ownership Plan (ESOP)

Disability Benefits

401(k) Retirement Plan

Life Insurance

Employee Assistance Program

Paid Holidays

Paid Volunteer Time

Personal Leave time and more

Border States provides bonuses to their employee-owners upon the achievement of branch and company goals.

It's not just the law. It's something we've believed in since our founding. We value the diversity of all of our employee-owners and will always be an equal opportunity employer.

Drug Free/Smoke Free workplace

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