Senior Member Services Representative

7 hours ago

Lansing, Michigan, United States LAFCU Full time
Job Summary

We are seeking a highly skilled and customer-focused Senior Member Services Representative to join our team at LAFCU. As a key member of our staff, you will be responsible for providing exceptional member service, promoting LAFCU products and services, and ensuring compliance with regulatory requirements.

Key Responsibilities
  • Provide thorough and accurate member service through opening accounts, loan services, and other related functions.
  • Market LAFCU products and services to members by having a thorough knowledge of all products and services.
  • Serve as Membership Officer and maintain knowledge of applicable policies and procedures.
  • Successfully complete required Regulatory Compliance training and other training as determined and required by Management.
  • Open accounts and offer services, including share accounts, IRAs, Term Shares, Home Banking, direct dial teller, safe deposit boxes, loan and credit card products.
  • Process check orders, ATM/debit card applications, electronic services, payroll deductions and allocations, direct deposits, wire transfers, stop payments, statement copies, etc.
  • Accept transactions, including monetary transactions.
  • Assist members with inquiries and requests, NADA book values, and Notary services.
  • Interview loan applicants, complete loan application process, and review credit report, income and employment verifications, and collateral in accordance with LAFCU lending procedures and policies.
  • Advise members of loan alternatives and insurance products available or required.
  • Makes recommendations for loan approval or denial to Loan Officer.
  • Schedule and close loans, providing disclosure information in accordance with applicable Regulations.
  • Responsible for accurate documentation and balancing on a daily basis.
  • Meet established individual and departmental goals.
  • Open and close branch as required.
Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

  • High school diploma or general education degree (GED); two years' experience in member/customer service including sales/cross sales, consumer lending practices and procedures.
  • Demonstrated compliance knowledge, including Reg B, Reg E, Reg CC, US Patriot Act/OFAC.
  • Working experience with 10-key calculator and PC.
Working Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

  • Senior Member Services Representative

    5 days ago

    Lansing, Michigan, United States LAFCU Full time

    Job SummaryWe are seeking a highly skilled and motivated Senior Member Services Representative to join our team at LAFCU. As a key member of our staff, you will be responsible for providing exceptional member service, promoting our products and services, and ensuring compliance with regulatory requirements.Key ResponsibilitiesProvide thorough and accurate...

  • Senior Member Services Representative

    2 weeks ago

    Lansing, Michigan, United States LAFCU Full time

    Job SummaryWe are seeking a highly skilled and motivated Senior Member Services Representative to join our team at LAFCU. As a key member of our staff, you will be responsible for providing exceptional member service, promoting our products and services, and ensuring compliance with regulatory requirements.Key ResponsibilitiesProvide thorough and accurate...

  • Senior Member Services Representative

    3 weeks ago

    Lansing, Michigan, United States LAFCU Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Member Services Representative to join our team at LAFCU. As a key member of our staff, you will be responsible for providing exceptional member service, promoting our products and services, and ensuring compliance with regulatory requirements.Key ResponsibilitiesMember Service: Provide...

  • Senior Member Services Representative

    2 weeks ago

    Lansing, Michigan, United States LAFCU Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Senior Member Services Representative to join our team at LAFCU. As a key member of our branch team, you will be responsible for providing exceptional member service, promoting LAFCU products and services, and ensuring compliance with regulatory requirements.Key ResponsibilitiesProvide thorough...

  • Senior Member Services Representative

    3 weeks ago

    Lansing, Michigan, United States LAFCU Full time

    Job SummaryWe are seeking a highly skilled and experienced Senior Member Services Representative to join our team at LAFCU. As a key member of our staff, you will be responsible for providing exceptional member service, promoting our products and services, and ensuring compliance with regulatory requirements.Key ResponsibilitiesMember Service: Provide...

  • Senior Member Services Representative

    2 weeks ago

    Lansing, Michigan, United States LAFCU Full time

    Job SummaryWe are seeking a highly skilled and motivated Senior Member Services Representative to join our team at LAFCU. As a key member of our staff, you will be responsible for providing exceptional member service through opening accounts, loan services, and other related functions that meet the needs of our members.Key Responsibilities:Market LAFCU...

  • Member Service Representative

    5 hours ago

    Lansing, Michigan, United States Walmart Full time

    Job SummaryWe are seeking a highly motivated and customer-focused Member Service Representative to join our team at Walmart. As a Member Service Representative, you will be responsible for providing exceptional customer service, ensuring a positive shopping experience for our members, and maintaining a clean and organized store environment.Key...

  • Member Service Representative

    3 weeks ago

    Lansing, Michigan, United States CASE Credit Union Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Member Service Representative to join our team at CASE Credit Union. As a key member of our branch staff, you will be responsible for providing exceptional service to our members, processing transactions, and promoting our products and services.Key ResponsibilitiesProvide excellent customer...

  • Member Service Representative

    3 weeks ago

    Lansing, Michigan, United States CASE Credit Union Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Member Service Representative to join our team at CASE Credit Union. As a key member of our branch staff, you will be responsible for providing exceptional service to our members, processing transactions, and promoting our products and services.Key ResponsibilitiesProvide excellent customer...

  • Member Service Representative

    3 weeks ago

    Lansing, Michigan, United States CASE Credit Union Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Member Service Representative to join our team at CASE Credit Union. As a key member of our branch staff, you will be responsible for providing exceptional service to our members, processing transactions, and promoting our products and services.Key ResponsibilitiesProvide excellent customer...

  • Member Service Representative Intern

    4 days ago

    Lansing, Michigan, United States Consumers Credit Union Full time

    Member Service Representative InternAt Consumers Credit Union, we're seeking a highly motivated and customer-focused individual to join our team as a Member Service Representative Intern. As an MSR Intern, you will play a vital role in providing exceptional member service and sales to enhance member relationships and exceed member expectations.Key...

  • Customer Service Representative

    1 week ago

    Lansing, Michigan, United States The Auto Club Group Full time

    Customer Service RepresentativeAre you passionate about delivering exceptional customer experiences? Do you thrive in a fast-paced environment where no two days are the same? We're seeking a highly motivated and customer-focused Customer Service Representative to join our team at The Auto Club Group.About the RoleAs a Customer Service Representative, you...

  • Senior Claims Representative

    1 week ago

    Lansing, Michigan, United States Emergent Holdings Full time

    Job Title: Senior Claims RepresentativeWe are seeking a highly skilled Senior Claims Representative to join our team at Emergent Holdings. As a key member of our claims team, you will be responsible for handling complex claims, negotiating with policyholders, and ensuring that all claims are handled in good faith.Key Responsibilities:Handle negotiations on...

  • Senior Claims Representative

    3 weeks ago

    Lansing, Michigan, United States Farm Bureau Insurance Full time

    Job SummaryWe are seeking a highly skilled Senior AMD Claims Representative to join our team at Farm Bureau Insurance. As a Senior AMD Claims Representative, you will be responsible for providing efficient settlement of automobile physical damage losses while delivering a WOW customer experience.Key ResponsibilitiesComplete appraisals and evaluate damage on...

  • Customer Service Representative

    3 days ago

    Lansing, Michigan, United States Granger Waste Services Full time

    Customer Service RepresentativeAt Granger Waste Services, we're committed to delivering exceptional service to our customers, communities, and coworkers. As a Customer Service Representative, you'll play a vital role in building strong relationships and resolving issues to ensure our customers' waste and recycling needs are met.Key Responsibilities:Provide...

  • Customer Service Representative

    4 weeks ago

    Lansing, Michigan, United States The Auto Club Group Full time

    About The Auto Club GroupThe Auto Club Group (ACG) is a leading provider of membership, travel, insurance, and financial services to approximately 14+ million members and customers across 14 states and 2 U.S. territories.Job SummaryWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team in our Lansing, Michigan...

  • Customer Service Representative

    4 days ago

    Lansing, Michigan, United States Planet Fitness Full time

    Job Title: Customer Service RepresentativeWe are seeking a highly motivated and customer-focused individual to join our team as a Customer Service Representative at Planet Fitness. As a key member of our team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.Key Responsibilities:Provide a...

  • Senior Nurse Practitioner

    3 weeks ago

    Lansing, Michigan, United States Cedarbrook Senior Living Full time

    Career Opportunity at Cedarbrook Senior LivingWe are seeking a dedicated and compassionate Licensed Practical Nurse to join our team at Cedarbrook Senior Living. As a key member of our healthcare team, you will play a vital role in providing high-quality care to our residents.Responsibilities:Participate in pre-admission assessments to ensure a smooth...

  • Overnight Member Services Representative

    3 weeks ago

    Lansing, Michigan, United States Planet Fitness Full time

    {"Job SummaryWe are seeking a reliable and detail-oriented Overnight Custodian to join our team at Planet Fitness. As a key member of our facility maintenance team, you will be responsible for ensuring the overall cleanliness and organization of our club, providing a positive experience for our members.**Essential Duties and Responsibilities:*** Clean and...

  • Customer Service Representative

    2 weeks ago

    Lansing, Michigan, United States American Medical Informatics Association Full time

    Job SummaryAMIA is seeking a skilled Member Service Representative to provide exceptional customer service to members, potential members, and other stakeholders. This role involves responding to inquiries, resolving issues, and providing assistance with various tasks.Key ResponsibilitiesProvide front-line customer service via phone, email, and other...