Naperville Donor Center Phlebotomist
4 weeks ago
We are seeking a skilled Phlebotomist to join our team at the Naperville Donor Center. As a Phlebotomist, you will be responsible for performing phlebotomy collections of whole blood and apheresis products, interacting with donors and coordinators to provide exceptional customer service, and working cooperatively as a supportive member of the team.
Responsibilities:
• Prepares collection site and performs setup, including technology systems.
• Performs donor screening, mini-physical, and phlebotomy.
• Observes donors for reactions, provides reaction care, and assists other staff in handling reactions if needed.
• Conducts automation, including recognizing and responding to automation reactions, and recruits and converts donors for automation.
• Rebooks donors for future donation appointments.
• Understands and performs to all applicable regulatory and compliance requirements.
• Recognizes when the customer is distressed and responds appropriately with tact.
• Creates a safe environment for donors and staff members.
• Treats donors with customer service excellence, presenting a positive image.
• Responds to customer inquiries, requests, and complaints with a timely and complete response and escalates to leader when appropriate.
Requirements:
• High School Diploma or GED required.
• Less than 1 year of job-related experience required.
• 1-3 years relevant people-facing experience preferred.
• Knowledge of standardized work routines and methods, general facts and information, and/or the use of simple equipment, machines, and materials.
• Ability to read and interpret documents, such as Standard Operating Procedures, safety rules, operating and maintenance instructions, and other department manuals.
• Must have basic mathematical aptitude.
• Ability to apply judgment to written or oral instructions.
• Ability to organize work to provide productive workflow.
• Has strong attention to detail.
• Must have good communication skills, including the ability to provide feedback to peers, and flexibility to work independently and with a team.
• Ability to learn/utilize computer applications, such as Ceridian, Hemasphere, Oracle, and HemaTerra.
• Driver's License preferred.
• SBA - Spanish Bilingual Assistance Certificate preferred.
What We Offer:
• $17/hr+ based on experience.
• 8 weeks paid Phlebotomy training.
• Benefits, including medical, dental, vision, 7% 401(k) match, generous PTO policy, and more.
• Shift differentials for evenings/weekends.
• Evenings (after 6:00pm): $1.50/hour.
• Weekends: $2.00/hour.
• Skill-based % increases offered for advanced phlebotomy skills training.
• Additional Bilingual (Spanish) increase available after passing certification exam.
• Schedule (must have availability during Naperville Center hours): Monday: 11:30 a.m. - 7:00 p.m., Tuesday: 8:00 a.m. - 7:00 p.m., Wednesday: 8:00 a.m. - 7:00 p.m., Thursday: 8:00 a.m. - 7:00 p.m., Friday: 8:00 a.m. - 3:00 p.m., Saturday: 7:00 a.m. - 2:30 p.m., Sunday: 7:00 a.m. - 2:30 p.m.
Why Join Us:
Versiti is a fusion of donors, scientific curiosity, and precision medicine that recognizes the gifts of blood and life are precious. We are home to the world-renowned Blood Research Institute, enabling life-saving gifts from our donors, and providing the science behind the medicine through our diagnostic laboratories. We bring together outstanding minds with unparalleled experience in transfusion medicine, transplantation, stem cells and cellular therapies, oncology and genomics, diagnostic lab services, and medical and scientific expertise. This combination of skill and knowledge results in improved patient outcomes, higher quality services, and reduced cost of care for hospitals, blood centers, hospital systems, research and educational institutions, and other healthcare providers. We are passionate about improving the lives of patients and helping our healthcare partners thrive.
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