Seasonal Retail Customer Service Team Member

10 hours ago


Portland, Maine, United States Michaels Full time
Job Summary

We are seeking a highly motivated and customer-focused Seasonal Retail Customer Service Team Member to join our team at Michaels. As a key member of our store team, you will be responsible for delivering exceptional customer service, helping customers find what they need, and ensuring a seamless shopping experience.

Key Responsibilities
  • Provide exceptional customer service, responding to customer inquiries and resolving issues in a timely and professional manner
  • Help customers locate products, answer questions, and provide solutions to meet their needs
  • Process transactions accurately and efficiently, handling cash, credit card transactions, and returns
  • Engage customers in our Rewards program and Private Label Credit Card promotions, and assist with enrollments
  • Participate in visual merchandising, including maintaining store recovery standards and ensuring a well-merchandised store
  • Assist with truck unloading, stocking, and planogram processes
  • Support shrink and safety programs, adhering to Standard Operating Procedures and Company policies
  • Interact with colleagues in a positive and respectful manner, promoting a collaborative and inclusive work environment
Requirements
  • High school diploma or equivalent required; some college or experience in retail or customer service preferred
  • Ability to work a flexible schedule, including nights, weekends, and early mornings
  • Excellent communication and interpersonal skills, with a focus on customer service
  • Ability to lift up to 50 pounds, stand for long periods, and move throughout the store
What We Offer

Michaels is committed to providing a positive and inclusive work environment, with opportunities for growth and development. As a Seasonal Retail Customer Service Team Member, you will enjoy a competitive hourly rate, opportunities for advancement, and a comprehensive benefits package.

We are an equal opportunity employer, committed to diversity and inclusion. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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