Operations Supervisor

2 weeks ago

San Francisco, California, United States Transdev Full time
Overview

At Transdev, we are at the forefront of autonomous vehicle technology, leveraging decades of management and operational expertise to develop and deploy AV solutions that help solve mobility challenges for cities, towns, and communities worldwide.

We are seeking an experienced Operations Supervisor to join our team, responsible for maintaining Transdev's high standard of safety, operating with safety as the primary goal, and communicating effectively with management, engineers, and the public.

Key Responsibilities
  • Maintain Transdev's high standard of safety, inside and outside of the vehicle
  • Operate with safety as the primary goal
  • Be the deputy for technology by communicating courteously always with management, engineers, and the public
  • Responds to system emergencies; investigates and completes accident reports, incidents, and customer complaints
  • Public/Customer facing management and leadership of hourly workforce
  • Field work and on the road operations with workforce are required to dispatch, respond, and troubleshoot
  • Strategic planning and forecasting to meet client demands
  • Results driven and capable of translating TAS and client deliverables, KPI and metrics to daily performance
  • Responds to system emergencies; investigates and completes accident reports, incidents, and customer complaints
  • Assist team members with payroll, interpersonal issues, and career development
  • Communicate announcements to the team and lead debriefs with safety messages at the forefront
  • Support the Client's operations leadership team in daily operations management of dispatch, including mission assignment, leading meetings, and communicating with internal and external stakeholders
  • Coordinate, monitor and supervise the activities of subordinates. Informs other management personnel regarding operational/personnel problems as appropriate and offer ideas towards resolution
  • Ensures compliance throughout the division to global process standards and works on continuous improvement initiatives
  • Respond to service problems and investigate and respond to unsafe location/situation reports make recommendations and/or change to resolve the unsafe situation
  • Develop and schedule program work plan in accordance with specifications in conjunction with the Client's staff; oversee daily operations and coordinates activities of program; determines priorities
  • Maintain high degree of confidentiality of all information
  • Application of policies, procedures, and standards throughout includes taking personal responsibility for the safety of self and others during testing
  • All other duties as required
Required Education and Experience
  • High School Diploma or GED
  • Bachelor's Degree from an accredited university preferred or 2 or more years Operations experience in leading teams
  • Degree in Engineering, Operations, or related field - preferred
Required Knowledge Skills and Abilities (KSAs)
  • Proficiency with using a touchscreen smartphone (Android preferred by not required)
  • Ability to use a computer to generate reports and schedules
  • Ability to read, understand, and interpret system operating rules, regulations, policies, phases and routes
  • Good written and oral communication skills
  • Ability to organize and perform work efficiently; strong attention to details
  • An awareness and willingness to use Operational Excellence tools and techniques
  • Excellent written and verbal communication skills; ability to communicate effectively to a large group of drivers
  • Experience with performance metrics and process improvement
  • Ability to work for different managers
  • Proven track record of meeting or exceeding of department performance goals
  • Demonstrated problem solving skills and analytical skills
  • Must be able to work either early mornings, evenings, and/or weekends, flexible shift if needed
  • Must be eager, self-starter, and demonstrate good judgment, in fast-paced, high stress environments
  • Punctual, reliable, and team player
  • Travel up to 20% of the time
  • Available to be on call and responsive for 24/7 operations
Physical Requirements
  • Regularly required to stand; walk; use hands to manipulate; handle or feel; reach with hands or arms; and talk and hear
  • Must be able to withstand working outdoors in inclement weather
  • Frequently required to sit
  • Occasionally required to climb or balance; stoop; kneel; crouch; or crawl and smell
  • Occasionally required to lift up to 45 pounds
  • May work in extreme heat and cold, and in damp environment with moderate noise
Pre-Employment Requirements
  • Must be 21 years old;
  • All Transdev employees must satisfactorily complete a pre-employment drug screen and background check. Safety Sensitive Positions will also be subject to a physical screening
  • Transdev maintains a Drug Free Workplace and may require participation in a random drug screening program.

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