Customer Service Ambassador

3 weeks ago


Marquand, Missouri, United States DaMar Staffing Full time
Job Title: Customer Service Representative

About the Role:
DaMar Staffing is seeking a highly skilled Customer Service Representative to join our team. As a key member of our public transit support team, you will be responsible for providing exceptional customer service in a fast-paced call center and retail center environment.

Key Responsibilities:
  • Communicate current and accurate information on routes, products, passes, services, and upcoming projects to customers.
  • Perform opening and closing duties at the retail desk and call center, including cash handling tasks, deposits, and reporting.
  • Provide first-point-of-contact support to transit center guests, assisting with up-to-date information on routes, products, passes, and other services.
  • Assist customers with information on how to ride the bus system and other key information as needed.
  • Ensure the proper supply and display of route information, pass inventory, and promotional materials.
  • Assist with customer service projects and surveys.
  • Accept customer comments and complaints to ensure resolution and quality control.
  • Maintain knowledge of company products, services, projects, and plans.
  • Be flexible with working hours, including evenings and weekends.
  • Be open to taking on additional responsibilities, including managing daily sales transactions, running monthly reports, processing purchase orders, and leading customer service teams.
Requirements:
  • High School Diploma or equivalent, with some college preferred.
  • 2+ years of experience in retail, hospitality, customer service, or a related field.
  • Experience utilizing mass transit, preferably local transit.
  • Bilingual or ASL experience a plus.
  • Above-average Microsoft Office Suite experience.
  • Ability to thrive in a fast-paced environment with coaching support.
  • Dedicated to excellent attendance.
  • Above-average decision-making and problem-solving abilities.
  • Ability to work independently with minimal supervision.
  • Ability to stand and sit for periods of time and move intermittently throughout the workday.
  • Flexible day shift hours, starting as early as 7am and 10am to 4pm and 7pm, with potential rotating Saturday shifts from 9am to 3pm.
  • Starting pay: $14.00 to $15.00 hourly, with competitive incentives over time.


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