Customer Service Ambassador
3 weeks ago
About the Role:
DaMar Staffing is seeking a highly skilled Customer Service Representative to join our team. As a key member of our public transit support team, you will be responsible for providing exceptional customer service in a fast-paced call center and retail center environment.
Key Responsibilities:
- Communicate current and accurate information on routes, products, passes, services, and upcoming projects to customers.
- Perform opening and closing duties at the retail desk and call center, including cash handling tasks, deposits, and reporting.
- Provide first-point-of-contact support to transit center guests, assisting with up-to-date information on routes, products, passes, and other services.
- Assist customers with information on how to ride the bus system and other key information as needed.
- Ensure the proper supply and display of route information, pass inventory, and promotional materials.
- Assist with customer service projects and surveys.
- Accept customer comments and complaints to ensure resolution and quality control.
- Maintain knowledge of company products, services, projects, and plans.
- Be flexible with working hours, including evenings and weekends.
- Be open to taking on additional responsibilities, including managing daily sales transactions, running monthly reports, processing purchase orders, and leading customer service teams.
- High School Diploma or equivalent, with some college preferred.
- 2+ years of experience in retail, hospitality, customer service, or a related field.
- Experience utilizing mass transit, preferably local transit.
- Bilingual or ASL experience a plus.
- Above-average Microsoft Office Suite experience.
- Ability to thrive in a fast-paced environment with coaching support.
- Dedicated to excellent attendance.
- Above-average decision-making and problem-solving abilities.
- Ability to work independently with minimal supervision.
- Ability to stand and sit for periods of time and move intermittently throughout the workday.
- Flexible day shift hours, starting as early as 7am and 10am to 4pm and 7pm, with potential rotating Saturday shifts from 9am to 3pm.
- Starting pay: $14.00 to $15.00 hourly, with competitive incentives over time.
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