Sales and Customer Service Representative
6 days ago
We are seeking a highly motivated and customer-focused Sales and Customer Service Associate to join our team at Massage Envy Uptown at West Village. As a Sales and Customer Service Associate, you will be responsible for providing exceptional customer service, promoting the value of Total Body Care, and supporting clinic flow.
Key Responsibilities- Provide outstanding customer service and help everyone feel valued and understood
- Promote the value of Total Body Care by educating clients on new and expanded services, selling the Massage Envy Wellness Program, booking clients for future services, and encouraging homecare retail purchases based on service provider recommendations
- Support clinic flow by greeting clients, scheduling services, answering questions, and addressing concerns
- Help grow and retain a client base both in-person and through outreach efforts
- High school diploma (or equivalent) and previous retail or sales experience (preferred)
- Critical thinking skills with excellent math and computer skills and the ability to multitask
- Great people skills and ability to establish positive relationships with guests
- Supporters of total body care with a general knowledge of massage and skin care services
- Competitive base pay starting at $14.50/hour
- Medical insurance available to full-time eligible employees after completing their first 90 days
- Paid time off for full-time employees after their 1-year anniversary
- Employee referral bonus program
- Employee Assistance Program
- A flexible schedule for a better work-life balance
- In-depth product and service training
- A free massage, skincare, or stretch service each month
- 15% off all products
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