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Customer Service Representative

2 months ago

Dallas, Texas, United States Southern Glazer's Wine and Spirits, LLC Full time

Job Summary

We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Southern Glazer's Wine and Spirits, LLC. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving issues in a timely and professional manner, and ensuring that our customers receive the best possible experience.

Key Responsibilities

  • Assist customers with inquiries and resolve issues in a timely and professional manner
  • Process and manage customer accounts, including accounts receivable and payable
  • Communicate with customers, sales teams, and internal stakeholders to resolve issues and provide updates
  • Research and resolve customer complaints and issues
  • Provide excellent customer service and ensure customer satisfaction
  • Work closely with the sales team to ensure seamless customer experience
  • Perform other job-related duties as assigned

Requirements

  • High school diploma or equivalent required
  • 2+ years of experience in customer service or accounts receivable
  • Proficiency in Microsoft Excel and other software applications
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer

  • A competitive salary and benefits package
  • Opportunities for career growth and professional development
  • A dynamic and supportive work environment
  • Recognition and rewards for outstanding performance