Director of Operations

2 hours ago

Orlando, Florida, United States Krispy Kreme Full time
About the Role

Krispy Kreme is seeking a highly skilled and experienced Director of Operations to lead our field operations team. As a key member of our leadership team, you will be responsible for driving strategic initiatives, developing operational plans, and ensuring the success of our operations.

Key Responsibilities
  • Lead and drive strategic efforts to achieve company objectives and priorities.
  • Cultivate a culture of excellence in field operations and build teams to ensure alignment with company mission and values.
  • Responsible for the efficient, rapid, and thorough implementation of new store openings, DFD route expansion, and acquisitions.
  • Lead district teams to achieve sales growth plans, including goal setting, sales training, Hot Light times, retail sales, fundraising, and up-selling.
  • Accountable for ensuring company store operations are implemented in accordance with company policy and meeting financial goals.
  • Offer innovative ideas for maximizing sales and coach District Managers on opportunities for their respective districts.
  • Responsible for building and maintaining talent to support the needs of the business and anticipated open positions.
  • Proactively engage with customers, resolve complaints, and act on their suggestions when appropriate.
  • Support and develop district managers through goal setting, training, and accountability in controlling flow of ingredients and utilization of labor to ensure adequate production at the required quality level.
  • Work with district managers to implement operating methods and procedures designed to eliminate production problems and improve product quality.
  • Ensure stores are following the production schedule to meet customer demands and manage labor hours.
  • Responsible for ensuring and promoting safety consciousness in stores, including a high level of store sanitation and cleanliness.
Requirements
  • Minimum of 10 years' multi-unit management experience.
  • High school diploma or equivalent required; Bachelor's Degree highly preferred.
  • Minimum of 7 years' operations management experience within the food industry required; manufacturing/production experience preferred.
  • Considerable experience with food, management, production, and customer service required.
  • Excellent communication, supervisory, and organizational skills required; must be agile and resilient in fast-paced business environment.
  • Self-motivation, creativity, and adaptability.
  • Strong communication, organizational, problem-solving, and leadership skills.
  • Pleasant disposition, sociable, accommodating nature, and enthusiasm.
  • Willingness and ability to travel extensively.
  • Ability to work nights and weekends and outside of normal business hours.
  • Must be computer literate; Excel, Word, PowerPoint skills a must.
What We Offer
  • Weekly pay.
  • Career opportunities - we are growing.
  • Comprehensive benefits (medical, vision, and dental insurance).
  • Employee discount program.
  • 401K plan.
  • PTO and 'dream' days.
  • Company events.
  • Education Reimbursement.
  • Adoption Assistance.
  • Life Insurance.
  • FSA/HSA Plans.
  • Pet Insurance.

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