Service Lead
2 weeks ago
At Big Lots, we're looking for a skilled Service Lead to join our team. As a Service Lead, you'll be responsible for leading the service team, including cashiering and recovery-related functions. You'll be accountable for customer service and operational front-end standards, providing leadership and clear direction to associates and actively participating in customer-facing and service aspects of the store.
Key Responsibilities:- Lead, supervise, and provide work direction to the Service Team in the store related to all cashiering, front-end, and recovery functions.
- Provide feedback to store leadership regarding the team's performance.
- Responsible for activities related to the achievement of customer service standards, front-end operations, and program compliance, training, and day-to-day operational tasks, including recovery.
- Serve as the primary Manager on Duty when present, including opening and closing the store when scheduled.
- Provide leadership and direction to floor associates and ensure that store, merchandising, and customer service standards are continuously met.
- Responsible for the maintenance, supervision, and compliance of the Hazardous Waste program.
- Utilize company tools, reports, and feedback to effectively analyze trends and collaborate with store leadership in refining plans to accomplish store initiatives and achieve goals.
- High School Diploma, GED, or equivalent work experience required.
- Minimum two years retail management experience preferred.
- Strong decision-making, problem resolution, and interpersonal skills required.
- Ability to lift, carry, push, and pull a minimum of 50 pounds required.
- Availability to work a variable schedule of up to 40 hours per week, including nights, weekends, and holidays required.
- Basic English literacy, math, and PC skills required.
We are an equal opportunity employer and welcome applications from all qualified candidates. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.
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Customer Service Lead
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Team Lead
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HVAC Service Technician
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Culinary Lead
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Automotive Lead Technician
1 week ago
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Lead Team Member
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Culinary Team Lead
3 weeks ago
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Retail Team Lead
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Member Team Lead
1 month ago
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RN Team Lead
1 week ago
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Sales Director
3 weeks ago
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Warehouse Operations Lead
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RN Team Lead
2 weeks ago
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Sales Director
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Lead Patient Care Technician
1 day ago
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Lead Nurse Supervisor
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Facilities Operations Supervisor
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