Healthcare Support Specialist

1 week ago


Gainesville, Florida, United States Medlink Georgia Full time

POSITION SUMMARY


The Healthcare Support Specialist plays a vital role in assisting patients with their immediate health care requirements within a clinical environment. As a part of a recognized patient-centered medical home (PCMH), every staff member is dedicated to delivering high-quality, comprehensive patient-centered care as an integral part of the care team. By fulfilling the responsibilities outlined below, you will contribute significantly to the care team, ensuring that patients receive coordinated, comprehensive, and quality care.


KEY RESPONSIBILITIES

  • Communicate patient information to relevant team members to enhance the overall care provided.
  • Guide patients to examination rooms.
  • Assist in patient intake, which involves collecting vital signs, medical history, and other relevant information.
  • Ensure the sterilization and proper maintenance of medical equipment.
  • Keep examination rooms stocked and tidy.
  • Adhere to clinic protocols and guidelines.
  • Handle administrative tasks, including answering phones, data entry, and managing referrals.
  • Engage in community health initiatives and disease prevention efforts.
  • Contribute to the organization's Quality Improvement Program.
  • Participate in daily team meetings with staff as required.
  • Engage in professional development activities and foster team collaboration.
  • Manage clinical inboxes for both personal and staff communications.
  • Ensure prompt responses to appointment inquiries via phone and online portal.
  • Educate patients about the PCMH model and the role of the care team in their health journey.
  • Actively participate as a member of the patient's care team.
  • Treat all individuals, including staff, practitioners, visitors, and patients, with respect and dignity.
  • Perform additional duties as assigned.

PROHIBITED DUTIES

  • Phlebotomy
  • Fingerstick tests, including Hemoglobin, Hemoglobin A1C, and Glucose
  • Administering immunizations
  • Giving injections
  • Processing laboratory samples
  • Conducting point-of-care collections, such as swabs, urine, blood, and stool tests
  • Administering medications, including Clonidine, Tylenol, and Ibuprofen
  • Operating nebulizers
  • Performing diabetic foot examinations
  • Conducting ear irrigations
  • Removing sutures or staples

EDUCATIONAL REQUIREMENTS


Completion of an accredited program for Certified Nursing Assistant, Patient Care Technician, or Hospital Specialist, along with a minimum of one year of experience in the healthcare field or successful completion of an approved internship program, or an equivalent combination of education and experience.


Students currently enrolled in nursing programs with relevant coursework are also encouraged to apply.

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