Voucher Support Representative

6 days ago


Milwaukee, Wisconsin, United States CVR Associates, INC Full time
Customer Service Role

CVR Associates, INC is seeking a highly motivated Voucher Support Representative to join our team. As a key member of our support staff, you will play a vital role in ensuring the success of our Housing Choice Voucher Program.

In this role, you will be responsible for providing exceptional customer service to program participants, owners, and property managers. You will also be responsible for answering program-related inquiries, providing detailed information, and offering guidance on various aspects of the program.

Salary: $55,000 - $65,000 per year, based on location and experience.

Responsibilities:

  • Assist customers with program-related inquiries, provide detailed information, and offer guidance on various aspects of the program.
  • Utilize superior customer service skills to resolve issues, answer questions, and provide direction on program activity in various departments.
  • Refer customers to program specialists and other internal staff as needed.
  • Enters data and case notes into company internal systems.

Requirements:

  • High school diploma or equivalent required; one to two years of college or related experience preferred.
  • A minimum of one year of customer service or related experience required.
  • Previous experience in an inbound call center/customer service department is essential.

CVR Associates, INC offers a collaborative work environment, opportunities for professional growth, and a competitive compensation package.



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