Customer Service Representative Specialist
1 week ago
Key Responsibilities
The successful candidate will be responsible for:
- Explaining the process, status, and results of annual and interim recertifications, transfers, inspections, abatements, and other aspects of CVR's activities associated with voucher administration.
- Notifying teams of the necessity to schedule recertification appointments.
- Giving explicit and detailed information to program participants regarding information needed for recertification; advising applicants of their status in Intake; entertaining calls regarding landlord/tenant issues and taking necessary steps for resolution, etc.
- Giving general information regarding the rent calculation process.
- Responding to calls from owners or property managers.
- Routing inquiries to the proper department for follow-up.
- Entering data and 'case notes' into the company's internal systems.
- Directing non-program-related questions to the appropriate department and/or party.
About Us
CVR Associates, INC has over 400 employees and offices in Chicago, New York, Atlanta, San Francisco, and Tampa. Our team provides expert program administration and community redevelopment services to clients across the United States, including Puerto Rico and the U.S. Virgin Islands.
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