Affordable Housing Program Manager
2 days ago
We are seeking a highly skilled Affordable Housing Program Manager to oversee the operations of our Housing Specialists, New Admissions/Waitlist, or Owner Services and Inspections staff. As a key member of our team, you will be responsible for reviewing and monitoring staff's work performance, ensuring that they demonstrate continuous progress in customer relations with internal and external responsibilities.
The ideal candidate will have a strong background in program administration, excellent communication skills, and the ability to lead by example. If you are passionate about affordable housing and possess the necessary skills and experience, we encourage you to apply for this exciting opportunity.
Key Responsibilities- Monitor and review staff workloads and caseloads to ensure efficient operation of the Housing Choice Voucher Program.
- Assist with policy and procedure change implementation to ensure compliance with federal and state regulations.
- Develop and facilitate training content/materials for staff, focusing on essential duties such as monitoring participant moves, lease terminations, and providing reports on changes.
- Provide guidance and support to staff, utilizing automated system monitoring and reporting tools to track productivity levels.
- Collaborate with management to develop and implement corrective measures for unsatisfactory performance, proposing performance improvement plans when necessary.
- Present updates to management in written format on the progress of employees who have been trained, making recommendations for further development as needed.
- Bachelor's degree in business, social work, or public administration preferred.
- 3-5 years of experience working with low-income families in a Housing Choice Voucher or similar non-profit program.
- Proven leadership and supervision skills, with the ability to prioritize tasks and manage multiple projects simultaneously.
- Excellent communication and organizational skills, with the ability to maintain accurate records and reports.
- Strong analytical and problem-solving skills, with the ability to recognize staff deficiencies and take disciplinary action when warranted.
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