Billing Resolution Professional

4 days ago


Franklin, Tennessee, United States Navis Clinical Laboratories Inc Full time

We are seeking a detail-oriented Billing Customer Service Representative to join our team at Navis Clinical Laboratories Inc. This role plays a crucial part in resolving patient accounts and ensuring timely payments.

The estimated annual salary for this position is between $52,000 - $70,000, based on industry standards and location.

Responsibilities
  1. Claim Review: Conduct thorough reviews of patient claims, including credits, refunds, and payments.
  2. Hotline Support: Provide dedicated support to patients via the billing hotline.
  3. Outbound Communication: Make outbound calls to patients to confirm receipt of invoices and address any concerns.
  4. Customer Engagement: Deliver exceptional customer service through multiple channels, including phone and email.
  5. Team Collaboration: Collaborate with internal teams to achieve optimal patient outcomes and meet business objectives.
Requirements
  • Experience: A minimum of one year in a healthcare environment, preferably handling patient billing.
  • Technical Skills: Proficiency in Microsoft Office applications, particularly Outlook and Excel.


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