Hotel Reservation Associate
7 days ago
We are seeking a skilled Customer Service Representative to join our team at the Loews Reservations Center. As a key member of our customer service team, you will be responsible for providing exceptional support to our guests through various communication channels.
About the Role
- This is a high-volume position that requires strong organizational skills and attention to detail.
- You will be working in a fast-paced call center environment, handling guest inquiries and resolving issues in a timely manner.
- Collaboration with other teams, including hotel finance and operations, is essential to ensure seamless communication and resolution of guest concerns.
Key Responsibilities
- Uphold industry standards for PCI compliance, guest confidentiality, and accounting best practices.
- Provide top-notch service delivery consistent with our hotel brand's excellence standards.
- Build relationships with hotel teams to facilitate efficient communication and issue resolution.
- Maintain readiness in the call queue system to minimize wait times for callers.
- Communicate directly with guests via phone, email, or online chat portals.
- Respond to requests for guest billing information, including disputed charges.
- Collaborate with other teams to research and resolve guest billing disputes.
- Make adjustments or corrections to guest accounts as needed.
- Record all activity in the call ticketing system.
- Achieve metrics and targets associated with the position.
Requirements
- Ability to work cooperatively with others and maintain confidentiality.
- Strong communication and interpersonal skills, both written and verbal.
- Ability to remain composed and make decisions under pressure.
- Organizational skills and ability to adapt quickly to change.
- Proficiency in Microsoft Excel and Windows-based computer programs.
- General knowledge of mathematics and accounting principles.
Preferred Qualifications
- High School Diploma or equivalent.
- 1-2 years of customer-facing experience in hospitality or finance.
Compensation Package
Our estimated salary for this position is $45,000-$55,000 per year, depending on location and qualifications. This estimate includes base pay, plus benefits and incentives, making it an attractive offer for motivated professionals looking to grow their careers.
-
Travel Experience Specialist
5 days ago
Franklin, Tennessee, United States Loews Reservations Center Full timeLoews Reservations Center seeks a highly skilled Travel Experience Specialist to join our team. This is a critical role that requires the ability to provide exceptional customer service and sell the Loews experience to guests.Job OverviewWe are a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United...
-
Director of Guest Experience
7 days ago
Franklin, Tennessee, United States Loews Reservations Center Full timeAs a leading owner and operator of luxury hotels, Loews Hotels & Co is seeking an exceptional Operations Team Lead to join its Reservations Center team. This dynamic role will oversee the day-to-day operations, ensuring seamless guest experiences through efficient floor management, effective communication, and proactive issue resolution.Key...
-
Banquet Set Up Attendant
7 days ago
Franklin, Tennessee, United States Atrium Hospitality Full time**Company Overview**Atrium Hospitality is a leading hotel management company in the United States, committed to providing exceptional experiences for our guests and associates. We strive to bring to life a culture that promotes the five simple values that drive our business: Service, Perseverance, Inclusion, Respect, and Teamwork.We are now seeking a highly...
-
Strategic Sales Director
2 days ago
Franklin, Tennessee, United States Horizon Hospitality Associates Inc Full timeCompany Overview:Horizon Hospitality Associates Inc is a growing hospitality management company based out of Nashville, TN. We specialize in the acquisition, development, and management of high-quality, branded, limited- and full-service hotels with consistently surpassing occupancy and market rates compared to the competition.Job Summary:We are seeking an...
-
Franklin, Tennessee, United States Williamson Health Full timeJob OverviewLocated in the heart of Franklin, Tennessee, Williamson Health is a premier healthcare system that offers world-class, compassionate care to the residents of Williamson County and surrounding communities. As a leading healthcare provider, we are committed to empowering our employees to work in innovative ways, reserving time and space for...
-
Hospitality Associate
1 month ago
Franklin, United States Traveling Teams Inc. Full timeJob DescriptionJob DescriptionHospitality Associates are responsible for maintaining the company’s brand image and delivering the best possible service outcomes. This entails managing omnichannel communication with internal and external stakeholders, resolving problems as they arise, and completing all assigned tasks efficiently and effectively. Associates...
-
Front Desk Associate
3 weeks ago
Franklin, United States MSCCN Full timeHotel: Franklin Embassy Suites Front Desk Associate Part time Atrium SPIRIT - where teamwork, passion and appreciation ignite service excellence Job Pay Range: $15.50 - $18.29 Join a team of passionate associates who are committed to Hilton and Embassy Suites Brand. We have multiple opportunities at all levels of our organization. We provide full Health...
-
CEC Supervisor – Operations
2 months ago
Franklin, United States Loews Reservations Center Full timeLoews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their "uniquely local"...
-
General Manager
4 weeks ago
Franklin, United States Peachtree Hospitality Management Full timeYou lead with empathy, effective communication, humility, innovation, and financial focus to manage all aspects of the hotel operations. As General Manager, you cultivate team synergy to deliver the ultimate guest experience. You belong to a service culture where the regional team and company work for you. Joining Peachtree Hospitality means you are eligible...
-
General Manager
2 months ago
Franklin, United States Peachtree Hospitality Management Full timeYou lead with empathy, effective communication, humility, innovation, and financial focus to manage all aspects of the hotel operations. As General Manager, you cultivate team synergy to deliver the ultimate guest experience. You belong to a service culture where the regional team and company work for you. Joining Peachtree Hospitality means you are eligible...
-
Credit Coordinator
1 month ago
Franklin, United States Loews Customer Engagement Center and Distribution Services Full timeLoews Hotels & Co is a leading owner and operator of luxury hotels with a portfolio consisting of 26 hotels and resorts in the United States and Canada. Located in major city centers and resort destinations from coast to coast, the Loews portfolio features one-of-a-kind properties that go beyond Four Diamond standards and embrace their "uniquely local"...
-
Host
4 weeks ago
Franklin, United States Red Lobster Full timeRed Lobster - 1718 Galleria Blvd [Restaurant Associate / Greeter] As a Host at Red Lobster, you'll be responsible for: Welcoming every guest with a smile; Accurately quoting wait times and managing reservations; Catering to guests by providing special experiences; Escorting guests to their table and providing a seamless experience; Providing a warm farewell...
-
Guest Service Professional
2 months ago
Franklin, United States Jim 'N Nick's BBQ Full timeJim 'N Nick's BBQ - 3068 Mallory Lane [Restaurant Associate / Greeter / Team Member] As a Guest Service Professional at Jim 'N Nick's BBQ, you'll: Welcome guests warmly and provide personalized service to enhance their dining experience; Address guest inquiries and resolve issues promptly and professionally; Assist with reservations and manage seating...
-
Bilingual Store Associate
3 months ago
Franklin, United States Sherwin-Williams Full timeStore associates work closely with wholesale and retail customers to determine their needs, answer their questions about Sherwin-Williams products, and recommend the right solutions. Store associates are also expected to promptly resolve any customer concerns and ensure maximum client satisfaction as well as stay up-to-date with product features and maintain...
-
Banquet Set-Up Attendant
6 months ago
Franklin, United States Atrium Hospitality Full timeHotel: Franklin Embassy SuitesBanquet Set-Up AttendantPart time Atrium SPIRIT – where teamwork, passion and appreciation ignite service excellence Job Pay Range: $15.00 - $17.70 Join a team of passionate associates who are committed to Hilton and Embassy Suites Brand. We have multiple opportunities at all levels of our organization. We...
-
Associate Veterinarian
1 month ago
Franklin Park, United States VCA Full timeJoin us as an A ssociate Veterinarian at VCA Franklin Park in Franklin Park, IL and you’ll quickly discover that you’re well supported by world-class medicine, technology, facilities, and a talented team. You’ll be empowered to do your best work with a team you can count on. At VCA, the future of veterinary medicine is in our hands. Questions?...
-
Store Leader 2
1 week ago
Franklin, United States GameStop Full timeAt GameStop, we are committed to providing exceptional service and delivering the latest and greatest in gaming products to our customers. As a leading global retailer of video games, electronics, and gaming merchandise, we take pride in offering a wide range of products that cater to the needs and desires of gamers worldwide. Our mission is to create...
-
Senior Sales Manager, Social
4 weeks ago
Franklin, United States Southall Full timePosition: Senior Sales Manager, Social & Wedding Market Reports to: Director of Group Sales Job Type: Full-Time ExemptSouthall Farm & Inn is a premier destination bringing nature, produce and people together in a powerful and unique way. The Sales Manager will have a primary focus of soliciting local, social business by building and maintaining...
-
Fitness Specialist
1 week ago
Franklin, United States Cooper Aerobics Full timeThe Fitness Specialist assists with day-to-day fitness operations and programs according to the Cooper's vision, values, and strategic objectives. This individual will be a Cooper Aerobics employee onsite at our client's fitness center in Franklin, LA. The Fitness Specialist will conduct new member orientations, participate in the instruction of fitness...
-
Patient Services Representative
2 months ago
Franklin, United States Bon Secours Mercy Health Full timeAt Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.**Patient Services Representative - Southampton Family Practice**Provides receptionist and clerical functions to front office. Participates...
-
Patient Services Representative
2 months ago
Franklin, United States Bon Secours Mercy Health Full timeAt Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence.**Patient Services Representative - Southampton Family Practice**Provides receptionist and clerical functions to front office. Participates...
-
Diesel Technician
1 month ago
Franklin, United States Performance Foodservice Full timeJob Description:Position Details:$30.00 per hour up to $35.00 per hour depending on experienceNOW OFFERING $7,500 Sign On Bonus (Terms apply) and Work Boot vouchers 5 Day work weeks - Flexible work hours between 12pm - 8:30am (2nd or 3rd shift)We Deliver the Goods:Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock...
-
franklin, United States Performance Foodservice Full timeJob Description: Job Details$30.00 per hour or more based on experience Sunday-Thursday 6:00pm - 2:00am $5,000 Sign on Bonus (Terms Apply) We Deliver the Goods:Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more Growth opportunities...
-
Physician Assistant- Franklin, WI
3 months ago
Franklin, United States Medical Group Alaska Full timeLeidos QTC Health Services and our affiliated medical professional corporations (“PCs”), including Jamshid Tamiry, M.D., P.C., dba QTC Medical Group of Alaska, collaborate closely with government and non-government customers to address current and future program needs within the health services domain. In coordination with the PCs, we specialize in...
-
Patient Services Representative
1 month ago
Franklin, United States Bon Secours Mercy Health Full timeAt Bon Secours Mercy Health, we are dedicated to continually improving health care quality, safety and cost effectiveness. Our hospitals, care sites and clinicians are recognized for clinical and operational excellence. **Patient Services Representative - Southampton Family Practice** Provides receptionist and clerical functions to front office. Participates...