Customer Experience Liaison

3 weeks ago


Franklin, Tennessee, United States Matt Cole - State Farm Agent Full time
Position Overview

We are seeking a vibrant individual who thrives on providing exceptional customer experiences. As an Agent Team Member with Mason McClellan - State Farm Agent, you will be part of a trusted brand promoting premier insurance and financial service products.

Responsibilities:
  • Forge enduring customer relationships and proactively follow up to ensure continued satisfaction.
  • Employ a customer-centric approach to guide clients through comprehensive insurance options, empowering them to make informed decisions.
  • Drive business growth by generating leads, coordinating appointments, and effectively marketing tailored products and services to meet diverse customer needs.

What You'll Receive:

  • Salary plus commission/bonus (estimated $60,000 - $80,000 per year)
  • Paid time off (vacation and personal/sick days)
  • Flexible hours
  • Professional development
  • Abundant opportunities for career advancement within our agency
  • License reimbursement
Requirements:
  • Genuine interest in marketing products and services that align with customer needs and preferences.
  • Exceptional communication skills across all channels - written, verbal, and attentive listening.
  • A people-centric mindset with a keen eye for detail.
  • Proactive problem-solving abilities, ensuring swift resolutions for customer inquiries.
  • Proficiency in learning and navigating computer functions efficiently.
  • Collaborative spirit, thriving in a dynamic team environment.


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