Medical Scheduling Coordinator
4 days ago
We are seeking a highly organized and detail-oriented Medical Appointment Clerk to join our team at Destiny Management Services, LLC. As a Medical Appointment Clerk, you will play a critical role in scheduling appointments for patients at Hill AFB.
Key Responsibilities- Schedule medical appointments and determine patient eligibility for services from phone calls, secured messaging, or other methods used for appointment requests.
- Support Primary Care Managers (PCMs) by name processing for appointment and appropriate access to care timeframes during allocation of standard appointment types.
- Maintain appointment schedules using the Government computer system MHS GENESIS.
- Validate eligibility through appropriate booking through Defense Eligibility Report System (DEERS).
- Make required updates to patient demographic information prior to booking appointments.
- Call patients or respond to secure messaging requests as needed to schedule, reschedule, and/or cancel appointments.
- Promote consult/referral specialty medical care within the MTF or at civilian facilities.
- Provide patients with specific visit instructions.
- Pull records and files documentation as needed.
- Confirm medical records are available for upcoming appointments on provider schedules.
- May assist in preparation of patient notices for appointment reminders, no shows, or reschedule/cancellations.
- Receive and electronically deliver telephone messages (t-cons) to PCMs and/or clinic nurses by using the Government computer system, standard protocols, and individual clinic guidelines as needed.
- Fully qualified typist with a minimum of 50 WPM.
- Clearly speak and understand the English language.
- Use of standard office equipment, such as personal computers, copiers, fax machines, and telephone systems.
- Possess general medical ethics, telephone etiquette, and excellent communication and customer service skills.
- High school diploma or General Educational Development (GED) equivalency.
- At least 6 months of experience in medical office scheduling.
The work is mainly sedentary, but may require walking, bending, standing, and/or carrying of light items such as files, manuals, and medical records.
Unique Military Healthcare RequirementsMHS GENESIS and Defense Enrollment Eligibility Reporting System (DEERS).
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