Managed Collaboration Services Business Support Lead
3 weeks ago
HP Development Company, L.P. is seeking a highly skilled Collaboration Services Business Support Lead to join our team. As a key member of our organization, you will be responsible for driving and innovating best practices for our Managed Collaboration Services (MCS) practice and community across all markets.
Key Responsibilities
- Community & SME- Work with the EL practice lead to Establish effective, engaged and contributing community.
- A Practice That Practices: Work closely with Pursuit Incubation teams to apply MCS practice support real deal strategy and planning (Incl. VAS).
- Services Integration Roadmap: Balance and ensure agile Roadmap for MCS (where possible integration of capabilities x-services).
- Talent & Training, working closely with the EL Practice Lead: Skills assessment & Job description/s (CMO/FMO) in partnership with Markets.
- Advocate: Represent the community to the management, providing feedback on process efficiency, competitive landscape, perceived trends, change management, etc.
- Knowledge Management: Work with KM practice to ensure all material needed for MCS practice communities are easily to hand.
- Process and Best Practices: Develop best practices for the role (identify, validate, communicate & maintain including).
Requirements
- Knowledge of full MS portfolio with Mastery in Collaboration solutions (hardware, services, software solutions including security and cloud offerings).
- Typically, 5+ years in Service business environment.
- Experience in the MCS practice area including supporting IT services Pursuits, team leadership and consultative, collaborative problem-solving.
- Strong project management skills.
- Strong services sales skills with successful track record.
- Understanding of competitive MS offerings; capability to present MCS value proposition impactfully to internal and external teams.
- Mastery of HP internal pursuit processes.
- Understanding of MS sales and delivery processes.
- Knowledge of MS contracts and approval of exception items.
- Experience of working with multi-national or Global Accounts.
- Demonstrable Financial Acumen: Including P&L, TCO and cost scrubbing knowledge.
- Fluent communication in English (spoken and written) and, ideally one other European language.
- Excellent communicator with the ability to communicate effectively with management, customers, and peers.
Benefits
- Health insurance.
- Dental insurance.
- Vision insurance.
- Long term/short term disability insurance.
- Employee assistance program.
- Flexible spending account.
- Life insurance.
- Generous time off policies, including;
- 4-12 weeks fully paid parental leave based on tenure.
- 13 paid holidays.
- Additional flexible paid vacation and sick leave (US benefits overview).
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