Managed Collaboration Services Business Support Lead

3 weeks ago


Boise, Idaho, United States HP Development Company, L.P. Full time
Job Summary

HP Development Company, L.P. is seeking a highly skilled Collaboration Services Business Support Lead to join our team. As a key member of our organization, you will be responsible for driving and innovating best practices for our Managed Collaboration Services (MCS) practice and community across all markets.

Key Responsibilities
  • Community & SME- Work with the EL practice lead to Establish effective, engaged and contributing community.
  • A Practice That Practices: Work closely with Pursuit Incubation teams to apply MCS practice support real deal strategy and planning (Incl. VAS).
  • Services Integration Roadmap: Balance and ensure agile Roadmap for MCS (where possible integration of capabilities x-services).
  • Talent & Training, working closely with the EL Practice Lead: Skills assessment & Job description/s (CMO/FMO) in partnership with Markets.
  • Advocate: Represent the community to the management, providing feedback on process efficiency, competitive landscape, perceived trends, change management, etc.
  • Knowledge Management: Work with KM practice to ensure all material needed for MCS practice communities are easily to hand.
  • Process and Best Practices: Develop best practices for the role (identify, validate, communicate & maintain including).

Requirements
  • Knowledge of full MS portfolio with Mastery in Collaboration solutions (hardware, services, software solutions including security and cloud offerings).
  • Typically, 5+ years in Service business environment.
  • Experience in the MCS practice area including supporting IT services Pursuits, team leadership and consultative, collaborative problem-solving.
  • Strong project management skills.
  • Strong services sales skills with successful track record.
  • Understanding of competitive MS offerings; capability to present MCS value proposition impactfully to internal and external teams.
  • Mastery of HP internal pursuit processes.
  • Understanding of MS sales and delivery processes.
  • Knowledge of MS contracts and approval of exception items.
  • Experience of working with multi-national or Global Accounts.
  • Demonstrable Financial Acumen: Including P&L, TCO and cost scrubbing knowledge.
  • Fluent communication in English (spoken and written) and, ideally one other European language.
  • Excellent communicator with the ability to communicate effectively with management, customers, and peers.

Benefits
  • Health insurance.
  • Dental insurance.
  • Vision insurance.
  • Long term/short term disability insurance.
  • Employee assistance program.
  • Flexible spending account.
  • Life insurance.
  • Generous time off policies, including;
  • 4-12 weeks fully paid parental leave based on tenure.
  • 13 paid holidays.
  • Additional flexible paid vacation and sick leave (US benefits overview).


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