Assistant Service Manager

2 weeks ago


Waterloo, New York, United States Wilkins RV Full time
Customer Service Experience Leader

We're seeking a skilled Customer Service Experience Leader to join our team at Wilkins RV. As a key member of our service team, you'll be responsible for delivering exceptional customer experiences from appointment setting to final bill completion.

Key Responsibilities:

  • Establish and maintain positive relationships with customers
  • Assist customers in determining their needs and promote our products accordingly
  • Estimate repair costs and prepare itemized service orders
  • Initiate service orders, secure customer signatures, and close orders when completed
  • Develop a deep understanding of our products and services
  • Understand effective service sales processes and actively seek sales opportunities
  • Maintain good communication with customers and follow up after work is completed to ensure satisfaction
  • Understand customer needs and commit to exceeding customer expectations every day
  • Comply with all company policies and procedures

Requirements:

  • A minimum of 2 years' experience in customer service or a related field
  • Motivated individual who enjoys working in a fast-paced environment
  • Professional appearance, strong communication skills, positive attitude, and strong work ethic

Benefits:

  • Competitive wages
  • Medical, dental, and vision insurance
  • 401K/401K matching program
  • PTO/sick time
  • Voluntary benefit program
  • Employee referral program
  • Employee discount
  • RV borrowing program

At Wilkins RV, we're passionate about providing exceptional experiences for our customers. With a proud heritage spanning three generations in the RV industry, we're committed to delivering top-notch service and support. Join our team and be part of a dynamic and growing organization that values its employees and customers alike.



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