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**Assistant Service Manager

2 months ago

Waterloo, New York, United States Wilkins RV Full time
Job Description

We are seeking a highly skilled and experienced Service Manager to oversee the entire customer service experience from appointment setting to finalizing customer bills. As a key member of our team, you will be responsible for ensuring exceptional customer satisfaction and driving business growth.

Key Responsibilities:

  • Customer Service: Greet, establish, and maintain positive relationships with customers, understanding their needs and providing tailored solutions.
  • Service Sales: Promote our products and services, estimate repair costs, and prepare itemized service orders.
  • Service Delivery: Initiate service orders, secure customer signatures, and ensure timely completion of work.
  • Product Knowledge: Develop a deep understanding of our products and services to effectively communicate with customers.
  • Communication: Maintain excellent communication with customers, following up after work is completed to ensure satisfaction.
  • Requirements:
    • A minimum of 2 years' experience in customer service or a related field.
    • Motivated individual with a strong work ethic and professional appearance.
    • Excellent communication and interpersonal skills.
    • Ability to work in a fast-paced environment and adapt to changing priorities.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.