Restaurant Operations Manager

2 weeks ago


Waterloo, New York, United States Affinity Executive Search Full time

Job Summary:

Ambitious and results-driven General Manager sought to lead a high-performing team at a 10-store QSR franchise with freestanding locations in multiple states. As a key member of the Affinity Executive Search team, you will be responsible for driving sales growth, improving customer satisfaction, and maintaining a positive store culture.

Key Responsibilities:

  • Manage the overall operation of the store, including team management, customer service, and sales growth.
  • Develop and implement business strategies to increase sales, improve customer satisfaction, and reduce costs.
  • Lead a team of 40+ employees, providing coaching, training, and development opportunities to ensure excellent customer service and high-quality products.
  • Manage the store's P&L, including budgeting, forecasting, and expense control.
  • Collaborate with the store team to identify and implement process improvements, ensuring efficient operations and high-quality customer experiences.
  • Develop and maintain relationships with key stakeholders, including customers, vendors, and community partners.
  • Stay up-to-date with industry trends, best practices, and regulatory requirements, applying this knowledge to drive business growth and improvement.

Requirements:

  • 3+ years of QSR General Management experience, with a proven track record of success in team management, customer service, and sales growth.
  • Strong business acumen, with the ability to analyze data, identify trends, and make informed decisions.
  • Excellent communication and interpersonal skills, with the ability to build strong relationships with employees, customers, and stakeholders.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously.
  • ServSafe certification and a flexible schedule, including 5-day, 10-hour shifts.

What We Offer:

  • Base Salary: $65-70K (weekly pay) + monthly bonus plan ($700-$% of monthly store profit, distributed after 12th month end)
  • Medical, Dental, Vision, and Life Insurance
  • Profit Sharing Plan and 401k plan with match
  • PTO: 14 days + 3 Paid Holidays
  • Relocation Assistance


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