Office Director

3 days ago


Cleveland, Ohio, United States L. S. Starrett Full time
Job Title: Office Director

At L. S. Starrett, we are seeking a highly skilled and experienced Office Director to lead our front office functions. This is an excellent opportunity for a proactive individual who can effectively manage teams, enhance customer satisfaction, and streamline administrative processes.

About the Role:

We are looking for someone with excellent communication and interpersonal abilities, proficient in Microsoft Office Suite and HR software. You will be responsible for leading and supervising the customer service team, developing and implementing customer service policies and procedures, analyzing customer feedback and service metrics, training and mentoring customer service representatives, and ensuring compliance with federal, state, and local regulations.

Responsibilities:
  • Lead and supervise the customer service team to deliver exceptional support and resolve inquiries efficiently.
  • Develop and implement customer service policies and procedures to enhance service quality.
  • Analyze customer feedback and service metrics to identify areas for improvement.
  • Train and mentor customer service representatives to ensure high levels of performance and engagement.
  • Ensure compliance with federal, state, and local regulations, including EEO, FMLA, and FLSA.
  • Assist line managers in the application of HR programs to departmental operations.
  • Answer employee/candidate questions about HR policies and offerings.
  • Oversee recruitment, onboarding, and training of new employees, ensuring alignment with company culture and values.
  • Manage employee relations, addressing concerns and fostering a positive workplace environment.
  • Develop and implement HR programs and initiatives that support organizational goals.
  • Maintain and manage employee records, benefits administration, and compliance with labor laws.
  • Oversee general office operations, ensuring a productive and organized workplace.
  • Coordinate and manage schedules, meetings, and events, both virtual and in-person.
  • Assist in budgeting and financial management for department-related expenditures.
  • Collaborate with other departments to ensure effective communication and support.
  • Prepare regular reports on customer service performance, HR metrics, and administrative efficiency for senior management.
  • Utilize data analysis to drive decision-making and improve operational processes.
  • Perform light accounting functions such as assist with the monthly close, upload invoices to the company's payables and receivable systems.
  • Perform purchasing functions as required to support business activities as needed.


Requirements:
  • Bachelor's degree in Business Administration, Human Resources, or a related field.
  • 4 years of experience in a similar role.
  • Excellent communication and interpersonal abilities.
  • Proficient in Microsoft Office Suite and HR software.
  • Knowledge of MRP/ERP system helpful but will train to use.

Salary: $65,000 - $85,000 per year.

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