Customer Success Manager

4 days ago


Conshohocken, Pennsylvania, United States Hamilton Lane Full time
About the Role

Hamilton Lane is seeking a highly skilled Customer Success Manager to join our team in Conshohocken. As a key member of our Technology Solutions group, you will be responsible for delivering exceptional service to our global client base, ensuring their successful onboarding and continued growth.

Key Responsibilities
  • Provide timely and responsive support to clients, addressing their needs and concerns
  • Develop and maintain in-depth knowledge of our platform and offerings, serving as a subject matter expert
  • Collaborate with our sales team to understand client goals and develop adoption plans
  • Lead onboarding and training sessions, creating engaging content to facilitate product adoption
  • Manage contract renewals and identify opportunities to cross-sell other Hamilton Lane products and services
  • Build trust with clients by developing report templates and validating back-end calculations
  • Work closely with the product manager and development team to incorporate client feedback and drive platform enhancements
Requirements
  • Bachelor's degree and 5+ years of experience in a client-facing role
  • Experience in SaaS technology and private markets preferred
  • Understanding of basic quantitative financial concepts, including performance calculations, risk analysis, and valuation techniques
  • Ability to develop creative solutions to unstructured problems
  • Strong organizational skills, with the ability to work autonomously and manage multiple assignments
  • Excellent communication and interpersonal skills
  • Adaptability in a fast-paced, deadline-driven environment
Benefits

Hamilton Lane offers a comprehensive benefits package, including medical, prescription, dental, paid time off, 401k plan, life and disability insurance, tuition reimbursement, employee stock purchase program, health club reimbursement, and flexible spending accounts.

We are an affirmative action-equal opportunity employer, committed to diversity and inclusion. If you need a reasonable accommodation to complete your application, please contact Human Resources.



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